Digital Contact Centre Engineer
Leverage your extensive technical knowledge to be part of our multi-year journey to build our digital based omni channel contact centre using the latest SaaS technologies. As a Digital Bank, software engineering is at the core of what we do - we love all things tech and changing customer experiences. We are doing great things which will revolutionize how our customers interact with us and our products.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.
What role will you play?
Be part of the core platform team operating and building our next generation cloud based Digital Contact Centre. You will operate across the full stack, building highly scalable omnichannel contact centre solutions that enable positive user experiences and support end users to triage and resolve issues. At the same time work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
What you offer
- Experience in contact center platform support
- Experience in DevOps and Automation
- Good understanding of networking and voice over IP concepts such as routing, switching, firewalls, proxy, TCP/IP, SIP and WebRTC.
- Hands-on experience with ReactJS/Typescript/NodeJS or Java
- Demonstrable ability to break down problems and solve them systematically
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:
- Hybrid and flexible working arrangements
- One wellbeing leave day per year
- Up to 20 weeks parental leave for primary carers
- Paid volunteer leave and donation matching
- Other benefits to support your physical, mental and financial wellbeing
- Access a wide range of learning and development opportunities #LIHybrid
About the Corporate Operations Group
In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalization, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Find out more at www.macquarie.com/careers
Work type: Permanent - Full time
Category: Junior, Technology
Group: Corporate Operations Group
Recruiter: Gee Quimbo