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Senior Director, Agile Transformation



Sales & Business Development
Georgia, USA
Posted on Friday, February 9, 2024

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.

Macy’s Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy’s Join our team to help shape the future of e-commerce and set the pace in retail technology. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app – you’ll have opportunities to grow your career while finding meaningful ways to make a difference.

Job Overview

We are seeking a senior Agile Transformation Leader and a change agent to drive the transformation across technology and business partners.

The Head of Agile Transformation is responsible for leading overall strategy, planning, scoping, analysis and execution of a program of work to support Macy’s Product Operating Model. The Head of Agile Transformation will interact and partner with senior leaders and utilize strong influencing, relationships, and leadership skills, coupled with thought leadership to drive strategic Agile Transformation in support of transformational goals and business metrics.

The ideal candidate for this role has extensive program and change management experience as well as demonstrated success at managing large scale transformative journeys. The candidate must be a strong leader and will need to have strong and effective management skills, be detailed oriented, and communicate effectively across all levels of the organization.

What you will do

  • Accountable for leading the overall program vision, strategy, and execution for Agile Transformation/Product Operating Model
  • Lead alignment on program vision across all stakeholders while advising and articulating program/project strategies on enabling Agile Transformation
  • Serve as a change agent to identify ways to drive improvements around enterprise processes and to challenge the status quo and champion a new culture of business and IT collaboration, innovation, agility, standardization, productivity, increased adoption and continuous improvement.
  • Improve the certainty of absorbing large-scale transformational change by building appropriate models, and continuous feedback loops that engage everyone from end users to senior leaders.
  • Build and sustain strong and trusted relationships with business partners, both internal and external, in support of broader program goals and objectives.
  • Ability to lead beyond direct and matrix resource management, and ability to work with a geographically dispersed team.
  • Establish a mature and healthy agile software development working environment, within the context of our organizational values
  • Serve in the role of Agile Coach to the Enterprise and Leadership through championing and mentoring across the organization
  • Monitor, communicate and improve performance through quantitative and qualitative measures of value, outcome, velocity, morale

Who you are

  • Experience leader in delivering and maintaining Agile/Scaled Agile transformation for a large global organization
  • 10+ years of experience in relevant experience in End-to-end Technology Delivery, Operations management, Business Strategy and/or Change Management.
  • Trusted partner with ability to interact, communicate, collaborate and influence with all levels of organization and build partnerships
  • Ability to tailor the frameworks to the need and maturity level of the organization.
  • Demonstrated ability to succeed in a complex organization where the ability to discover and internalize diverse stakeholder goals is critical to brokering solutions that are in the best interest of the company
  • Independent judgment and mature decision-making skills to deal with programs that often have enterprise-wide scope
  • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
  • Strong executive presence and ability to work effectively with C-Level leaders.


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.