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Senior, Investigator



This job is no longer accepting applications

See open jobs at Macy's.
Wayne, NJ, USA
Posted on Friday, February 9, 2024
Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Investigator leads all aspects of the internal investigations program and supports elements of the organized retail crime program within the assigned area. They perform other duties as assigned.

What You Will Do

  • Lead the execution of the Stores asset protection investigations program to identify inventory and profit loss.
  • Provide training on all investigative systems, tools/technology, and techniques to asset protection leaders and colleagues.
  • Facilitate Macy’s interview training and conduct certification processes for all participants.
  • Actively participate in lead generation, case development, and investigative interviews in stores.
  • Demonstrate the ability to develop investigations through exception reporting and trend analysis.
  • Witness investigative interviews to provide coaching for improved technique and compliance with procedures.
  • Coordinate closely with the Central Investigations Unit to develop and handle investigative leads expeditiously.
  • Manage all major investigations, including those with significant financial impact, complexity, and high sensitivity.
  • Take ownership of all internal case administration, including partnership with Colleague Advisory on dispositions and case approvals within the company-prescribed timeframe.
  • Prepare and communicate major investigations to senior leadership.
  • Make prosecutorial decisions on internal cases consistent with company guidance and standards.
  • Provide testimony in criminal, civil, or administrative proceedings on behalf of the company.
  • Provide direction and follow-up on all aspects of restitution, including issuing promissory notes and soliciting court-ordered restitution.
  • Coordinate and cooperate with law enforcement agencies (federal, state, local) and prosecuting attorney’s offices in directing investigations and presenting cases for prosecution.
  • Maintain a global asset protection focus and leadership to support store leadership on external strategies, shortage reduction strategies, and talent development of AP leaders and colleagues in assigned locations.
  • Utilize all investigative and analytical tools, including RFID technology, to analyze trends and patterns.
  • Establish business partnerships with Region, Division, and Store leadership to accomplish individual and team goals.
  • Support and respond to Organized Retail Crime investigations when appropriate, in partnership with the Senior Manager of ORC Investigations.
  • Support Supply Chain investigations when appropriate.
  • Maintain regular, dependable attendance, and punctuality.

Skills You Will Need

Leadership: Demonstrated ability to lead the execution of asset protection investigations and support the organized retail crime program within the assigned area.

Training and Communication: Proficiency in providing comprehensive training on investigative systems, tools/technology, and techniques to asset protection leaders and colleagues. Strong communication skills to facilitate interview training and certification processes.

Investigative Expertise: Proven capability to actively participate in lead generation, case development, and investigative interviews in stores. Ability to develop investigations through exception reporting and trend analysis.

Collaboration: Effective coordination with the Central Investigations Unit and law enforcement agencies to develop and handle investigative leads. Establishing partnerships with Region, Division, and Store leadership to achieve goals.

Analytical Skills: Utilizing investigative and analytical tools, such as RFID technology, to analyze trends and patterns effectively.

Adaptability and Initiative: Resourceful self-starter with the ability to work independently and as part of a team. Adaptable to changing priorities and environments.

Interpersonal Skills: Strong interpersonal skills with the ability to communicate and share information effectively with diverse groups of customers, peers, and leadership.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis.
  • Position requires regular physical presence in Macy’s store locations, with an opportunity for remote work, when needed.
  • Able to travel within division/market of responsibility with periodic need to travel overnight based on the needs of the business.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

This job is no longer accepting applications

See open jobs at Macy's.