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Principal, Program Management



New York, NY, USA
Posted on Tuesday, June 11, 2024
Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Principal, Program Manager is responsible for planning, executing, and driving strategic programs to meet milestones and deliverables in support of Supply Chain Strategy. The role works cross-functionally with Supply Chain, Technology, Finance, and other departments to ensure alignment, collaboration, execution, and results. The ideal candidate demonstrates inquisitiveness, strategic thinking, strong financial acumen, and the ability to influence leaders inside and outside the Supply Chain organization while maintaining a global perspective of impacts to the entire enterprise. The Principal, Program Manager manages multiple large projects simultaneously and demonstrates solid problem-solving and decision-making skills. The role reports directly to the Senior Director, Supply Chain Strategy.

What You Will Do

  • Define desired outcomes, milestones, and timelines supporting Supply Chain strategies in collaboration with the executive sponsor and working team.
  • Oversee a portfolio of programs, including Macy’s Warehouse Management System (WMS), ensuring they are delivered on time, within scope, and within budget.
  • Establish and maintain program governance structures, including steering committees and project boards.
  • Perform continuous risk management to identify, assess, and mitigate risks associated with programs, and develop contingency plans to address potential issues.
  • Lead working meetings with key stakeholders, subject matter experts, and the working team to drive decision-making, develop creative solutions, and facilitate risk mitigation.
  • Track program performance using appropriate metrics, OKRs, and tools, and prepare and present regular status reports to senior leadership and stakeholders.
  • Develop partnerships with senior leadership (VPs, SVPs, and above) to understand network needs and present recommendations for change as well as regular project updates.
  • Interface with technology and business partners to clearly define business/system requirements, address open items, and ensure progress toward milestones.
  • Build, develop, and grow business relationships critical to the project across the organization.
  • Collaborate with other Program Managers to ensure coordination and knowledge sharing across supply chain program focuses.

Skills You Will Need

Strategic Thinking and Planning: Ability to define desired outcomes, milestones, and timelines that align with Supply Chain strategies, and to oversee a portfolio of programs ensuring timely, within-scope, and budget-compliant delivery.

Cross-functional Collaboration: Experience working with various departments such as Supply Chain, Technology, Finance, and other stakeholders to ensure alignment, collaboration, and execution of strategic programs.

Risk Management: Expertise in performing continuous risk management, identifying, assessing, and mitigating risks, and developing contingency plans to address potential issues.

Decision-making and Problem-solving: Solid problem-solving skills and the ability to make informed decisions based on statistical reports and data.

Leadership and Influence: Strong leadership profile with the ability to provide strategic direction, influence leaders inside and outside the Supply Chain organization, and lead a team of professionals.

Communication: Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organization and prepare and present regular status reports to senior leadership and stakeholders.

Project Management: Ability to manage multiple large projects simultaneously, establish and maintain program governance structures, and track program performance using appropriate metrics, OKRs, and tools.

Relationship Building: Proven track record of building, developing, and growing business relationships across the organization, and collaborating with other Program Managers to ensure coordination and knowledge sharing.

Change Management: Strong change management skills to support the implementation of strategic initiatives and drive organizational transformation.

Financial Acumen: Strong financial acumen with the ability to develop insightful, value-added, and actionable analyses.

Independent Work: Ability to work independently and lead execution decisions based on data.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of program management experience. Supply Chain knowledge a plus.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Able to work a flexible schedule based on department and company needs.
  • Able to travel: 25%.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.