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Account Management Specialist



Sales & Business Development
New York, NY, USA
Posted on Tuesday, June 11, 2024
Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Account Management Specialist serves as the primary relationship manager and thought partner, coordinating the development of strategic advertising plans with clients and internal teams. This Specialist oversees the entire client relationship, from coordinating the sales proposal with the sales team to gathering information needed for the Ad Ops team to execute the campaign. Acting as the main contact for client communication, the Specialist manages interactions from contract signing through launch, campaign optimization, and post-campaign reporting, working closely with the Analytics team. The Specialist also seeks ways to improve client relationships and identifies new opportunities to grow accounts with Macy’s Media Network. This role offers a unique opportunity to work in an entrepreneurial environment with a new market offering and a small, agile team, supported by the resources, organizational backing, and vendor relationships of an industry leader.

What You Will Do

  • Establish yourself as a trusted advisor and thought partner for clients.
  • Act as the main point of contact and coordinate inputs from clients and cross-functional stakeholders.
  • Update trackers and project plans to keep the team informed about clients and campaigns.
  • Lead client meetings and spearhead the creation of PowerPoint presentations with input from cross-functional partners.
  • Contribute to the development of thoughtful, innovative, and strategic marketing plans for advertisers based on a deep understanding of Macy’s onsite and offsite offerings, thorough knowledge of advertisers' objectives and KPIs, and within the framework of business rules.
  • Maintain and adhere to the rate card, focusing on yield management as vendor relationships are fostered and contracts negotiated.
  • Partner with Creative and Ad Operations counterparts to ensure plans are integrated and executed appropriately.

Skills You Will Need

Relationship Management: Ability to effectively manage relationships, both internal and external, by building trust, understanding client needs, and fostering collaboration.

Communication and Presentation: Proficiency in conveying ideas clearly and persuasively, both verbally and in writing, and adeptness in creating compelling presentations to engage clients and stakeholders.

Strategic Planning and Analysis: Capability to analyze data, identify trends, and develop strategic marketing plans tailored to meet advertisers' objectives and key performance indicators (KPIs).

Project Management and Organization: Skill in efficiently organizing and managing projects, maintaining accurate records, and ensuring timely delivery of tasks while paying meticulous attention to detail.

Technical Proficiency: Proficiency in using software tools such as PowerPoint and Excel, as well as a thorough understanding of the terminology and mechanics of the online advertising industry and retail media.

Client Relationship Enhancement and Growth: Ability to proactively identify opportunities to enhance client relationships, provide value-added services, and identify new avenues for account growth within Macy’s Media Network.

Collaboration: Capacity to work effectively with cross-functional teams, including Creative and Ad Operations counterparts, to ensure seamless integration and execution of advertising campaigns.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of experience in retail media ad sales and/or account management.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Able to work a flexible schedule based on department and company needs.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.