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Senior, Workforce Management Systems- REMOTE



Mason, OH, USA
Posted on Tuesday, June 11, 2024
Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior, Workforce Management Systems focuses on improving operational functions such as Centralized scheduling, Availability, Timekeeping, Reliability, Macy’s Time Off, Self-Service, Store Hours, and Predictability platforms. They provide leadership and engage with internal and external business partners. The role requires understanding multiple platforms, developing systemic solutions, and managing several high-priority objectives simultaneously.

Responsibilities include validating Scheduling, Timekeeping, Attendance, and Reliability regulations and processes, ensuring smooth operations and preparing for schedule release and timecard processing. This involves providing accurate weekly reports, analyzing large datasets using systemic tools, and offering recommendations on initiatives. The Senior, Workforce Management Systems diagnoses issues and provides recommendations to support business strategies and objectives.

The Senior, Workforce Management Systems reports directly to the Director, Workforce Management Systems. We seek candidates who are ready for the challenge, eager to grow within a dynamic, results-oriented team, and are willing to perform additional duties as assigned.

What You Will Do

  • Lead and oversee large, complex engagements, providing a forward-looking perspective to aid leadership in making critical decisions.
  • Collaborate closely with enterprise partners to develop a new Workforce Management technology roadmap.
  • Engage and collaborate with a variety of business partners, including Macy’s Technology, Talent Acquisition, HR Technology, Compensation, Colleague Support, Legal, Labor Relations, Store Operations, Supply Chain, Product, Credit and Customer Service, Bloomindale’s, Blue Mercury, Transformation Office, Store Communication, and Product teams. Work with them on Charters and Strategies to understand their needs and develop tailored solutions.
  • Collaborate with external partners such as Call Design, UKG, Industry Partners, Microsoft, Genesys, and Outsource partners regarding platform technology.
  • Facilitate cross-functional training within the current team.
  • Act as the primary point of contact for inquiries related to Workforce Management platforms.
  • Provide support for Scheduling and Timekeeping regulations.
  • Demonstrate proficiency in SQL, Access, and Excel. Have experience with statistical programming languages (e.g., R, Python) and visualization tools like PowerBI or Tableau, or the ability to quickly learn on the job.
  • Apply strategic thinking and hypothesis-based consulting to reframe complex questions into analytical problems and provide insightful solutions.

Skills You Will Need

  • Leadership and Strategic Vision: The ability to guide and inspire a team, drive large-scale initiatives, and provide a forward-looking perspective that assists leadership in making crucial decisions for the organization's future.
  • Collaboration and Partnership: The capacity to work effectively with internal and external partners, actively seeking input, understanding diverse needs, and building mutually beneficial relationships to achieve common goals.
  • Training and Development: The skill of fostering a learning culture within the team, driving cross-functional training initiatives, and mentoring junior colleagues to enhance their skills and capabilities.
  • Technical Proficiency: Proficiency in using tools such as SQL, Access, Excel, statistical programming languages (e.g., R, Python), and visualization tools (e.g., PowerBI, Tableau). It involves the ability to analyze data, identify patterns, and derive meaningful insights to inform decision-making.
  • Regulatory and Process Knowledge: Understanding and supporting regulations and processes related to scheduling and timekeeping. Serving as the main point of contact for inquiries related to workforce management platforms, ensuring compliance, and resolving operational issues promptly.
  • Communication and Negotiation: The ability to express ideas and information clearly and effectively to diverse audiences. Negotiation skills involve reaching agreements, resolving conflicts, and facilitating successful collaborations through effective communication and compromise.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
  • Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical and/or diagram form; solve problems with several abstract and concrete variables.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Ability to work a flexible schedule based on department and company needs.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Short-term incentive, annual merit increase, merchandise discounts
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.