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Manager, Business Administration



United States
Posted on Tuesday, June 11, 2024
Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

The Manager, Business Administration leads theessential activities and colleagues that drive Stores businessprocesses, and enables Macy’s Stores to successfully run. The role focuses on multiple functions, such as interviewing,hiring, staffing, and schedulingtoensure the store runsefficiently Additionally, this position handles store operations and administrative functions which includes budgets and cash office functions.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Empowerment to perform impactful work with tangible results
  • Coverage across medical, dental, vision, and retirement
  • Employee Assistance Program (mental health and financial literacy resources)
  • Fully-Funded education benefits may include 100% of tuition, books, and fees
  • Short-term incentive, annual merit, merchandise discounts
  • Colleague Resource Groups (CRGs), give-back/volunteer opportunities

What You Will Do

  • Collaborate with Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on Hiring and Retention strategy, Operations and shopping environment, maintaining profit through staffing, weekend compliance and controllable expenses
  • Lead the in-store experience of the hiring process which includes corresponding with applicants, interviewing, selecting the best talent and coaching peers in all aspects of hiring
  • Interview, hire, train, coach, develop, evaluate, and discipline direct reports; establish strategy for work; direct and manage colleague performance and behavior; address and resolve complaints
  • Direct strategies to impact candidate’s experience by leading the colleague onboarding process and orientation, ensuring a rapid learning curve, raising engagement of new hires and reducing turnover rate.
  • Lead the training and successful deployment of all tech and store-wide process initiatives including annual training; ensure high level of adoption, track user experience needs, and align with Central Team on regular updates to outline prioritized enhancements.
  • Manage operational activities such as Hours Utilization, Payroll and Non-Payroll expenses, cash office, and Supply Inventory; maximize sales and minimize expense.
  • Oversee Store’s monthly P&L, including Selling Cost and Average Hourly Rate compliance; develop action plans to drive overall Store profitability.
  • Strategize with Workforce central partners on Staffing and Scheduling solutions to meet customer demand; maintain and balance ownership to target.
  • Responsible for overall Store shopping environment and cleanliness, including monthly housekeeping audit; resolve store environment issues and safety concerns in partnership with Facilities team
  • Work a flexible retail schedule: days, evenings, holidays, and weekends

Who You Are

  • 3 to 5+ years of management experience in a department or retail store
  • A consistently clear and effective communicator, writer, and presenter
  • Strong in the Microsoft suite, computers, and handheld devices in general
  • An energetic team member who works well with customers and colleagues

Physical Activities You Will Perform

  • Prolonged periods of standing/walking around the store or department
  • Reach with hands and arms, use hands to press, handle, and feel
  • Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl
  • Requires close vision, color vision, and ability to adjust focus

About Macy's

Now is an exciting time for a Macy’s career as we continue to focus on creating exciting and memorable experiences for every Macy’s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career, and make a difference to your Macy’s colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.