Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

Job Description Summary
Overview
The Mastercard Network & Digital Payment Services (part of Product and Engineering) team is looking for a Senior Technical Program Manager to drive delivery to move our eCommerce product and platform strategy forward by consistently innovating and problem-solving. You will manage the implementation of multiple projects/programs ensuring product/engineering strategy goals and requirements are delivered with quality.
As Senior TPM, you will interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.

The Role (Major Accountabilities):
• Act as Senior Technical Program Manager for managing program delivery.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services/domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Management and execution against project plans and delivery commitments; Manage the day-to-day activities of the program within an Agile/Scrum environment.
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations.
• Creates mechanisms to effectively report out and control execution.
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence.
• Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and influential with teams they work with.
• Transform raw thoughts into clear and concise communications/instructions to the teams and leadership.
• Work across teams to optimize processes
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

All About You :
• Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.
• Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics.
• Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical programs in agile/waterfall delivery models.
• Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.
• Technical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.
• Enjoys diving deep to understand of the platforms capabilities and underlying technologies. Knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Can debate the delivery strategy with business teams, architects, engineers, and designers.
• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
• Write documentation as required.
• Experience of software engineering, systems engineering, system architecture, or technical product/program management experience (in software space).
• Huge plus if you have expertise in eCommerce/Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model.

Education:
Bachelors degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.