Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Analytics & Metrics

Overview

The People Analytics Partner will be a member of the People Operations and Insights team which provides data, analytics, and strategic decision support across multiple business units in regions across Mastercard. This role will be supporting the Americas Region, however collaboration will be required with the global team, operating across multiple time zones.

This individual will bring experience in people analytics, the HR functional domain, and program management to enable data-driven decisions about talent at Mastercard. You will have responsibility for consulting with business leaders to understand their unique needs and provide data and insights to support decision making. Competitive candidates will be detail-oriented, execution-focused, and accomplished at driving quantifiable results within a matrix organization.

Role
• Partners closely with business leaders to provide strategic decision support through data and analytics
• Applies knowledge in quantitative and qualitative analysis as well as data visualization to surface clear and compelling narratives that inform the strategies of the Region
• Influences the development of actionable KPIs that drive business decisions and inform executive management and other key constituents
• Provides thought leadership to convert inputs from stakeholder teams into creative, scalable solutions
• Sees beyond requestors’ asks to understand the root query or challenge for which data and analytics are being sought
• Provides program management support for performance management, talent reviews, and other key activities as warranted
• Collaborates with data engineering and visualization resources to access and manipulate data, explain data requirements, and surface findings via cutting-edge visualizations and dashboards
• Demonstrates exceptional judgment and discretion when dealing with highly sensitive people data
• Primary focus will be the Americas Region, but additional support may be required beyond this occasionally for other Regions & Business Units as part of cross-Regional/Business Unit support model
• Defines, validates, and enforces HR data integrity in collaboration with HR systems teams

All About You

Essential
• Experience in working with organizational data
• Experience providing innovative analytical solutions that have lasting impact in multiple dimensions; strategic, operational and financial
• Ability to translate results of analyses into data-driven insights to ensure key messages resonate with the target audience
• Strives to simplify & automate solutions relating to repeatable analysis
• Ability to collaborate with peers and cross functional teams, working across multiple time zones
• Creative and nimble with ability to overcome obstacles to solve challenging problems
• Flexible and responsive, with ability to adapt to rapid change in direction or business priority
• Openness to feedback and strong self-awareness
• Ability to work within the confines of data governance and privacy standards
• Excellent verbal and written communication skills
• End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation

Desirable
• Experience using HRIS tools (Workday preferred)
• Experience in relationship building across large scale organizations
• Experience managing and analyzing structured and unstructured data using tools such as SQL, R, or Python
• Familiarity with ETL tool capabilities and utility (e.g., Alteryx, Informatica)
• Experience in BI tools (Tableau, Power BI, and Domo preferred)
Education
• Bachelor’s degree in Business, Psychology, Management, Analytics, or a related discipline

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges