Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Manager - Technical

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
he Internal Systems and Automation Technology team is looking for a Product Manager-Technical (PM-T) to drive our internal customer experience strategy forward in Mastercard Developer Workbench area by consistently innovating and problem-solving. The ideal candidate is passionate about both understanding the business needs and working with technology teams to deliver working solutions.

Role
In this role, you will demonstrate:
• Ability to work closely with technical program managers, software engineers, internal business partners to define the details behind business requirements and the specifications.
• Strong ability to use the Working Backwards process, which is all about understanding and driving the concept to achieve the clarity about what will ultimately be built.
• Strong ability to decompose the requirements into user stories, feed engineering a well-groomed backlog user story, prioritizing the backlog, and defining the acceptance criteria.
• To look beyond the current project to become experts in their domain and continuously strive to innovate on behalf of internal customers. As new capabilities are required, PM-T will define its place in the platform ecosystem.
All About You
• Act as a subject matter expert on the team’s systems and the relationships among those systems.
• Demonstrated ability to operate with complete independence and autonomy. High-energy, detail-oriented, and proactive with the ability to function under pressure in an independent environment.
• Proven track record of data driven decision making and applying continuous improvement methodologies across your team.
• Can debate/negotiate the product merits with business teams, architects, engineers to make the right trade-off decisions while commanding the respect of the individuals on the team.
• Experience in agile delivery methodologies.
• Strong communication skills with peers, and business partners with impact, eloquence, and authenticity.
• Ensures features, stories, and associated documentation are clear and easily consumable by other engineering teams using techniques like flowcharts.
• Ability to lead team through elaboration sessions and soliciting input for estimation, provide oversight and signoff during iteration Demos in conjunction with product team.
• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
• Experience with ServiceNow product is a plus.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.