Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Enterprise Operations Analyst II

Overview
• Globally partnering with our customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure and be a key stakeholder in MasterCard Incident, Problem and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
• Have you worked in Network Operations Center?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?

Role
• Perform Alert acknowledgement, Creating Incidents, and work towards closure.
• Experience in collaborating with various vendors via Calls/Mails to push for Incident resolution.
• Experience in Routing, Switching, WAN, Tunnelling, VPN, MPLS, SD-WAN
• Working knowledge on Routing Protocols.
• Network troubleshooting skills is must. Networking commands to check/share/Router logs, circuit logs, traffic routing, tunnelling concepts is necessary to minimize downtime and impact to the brand and business respectively.
• Basic knowledge to work in mainframe terminal to support Mastercard credit and debit related transaction issue.
• Knowledge/experience/Interest in Automation would be an added advantage.
• Fixed Night shift role spanning 12 hours (3d/4d pattern – 6:30PM IST to 6:30 AM IST)
• Hybrid work, candidate should abide to do work from Office for a minimum number of days as per management regulations.

All about You
• Master/bachelor’s degree
• 5-6 years relevant work experience.
• Novice-level ability to perform post-event analysis.
• Demonstrates the ability to function in Network with CCNA Certified, CCNP would be a plus & basic Mainframe knowledge of tandem technology.
• Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization & interpersonal skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.