Job Title:

Vice President, Product Management, Cardholder Services

Overview:

Cardholder Services is an exciting part of the Customer Acquisition and Engagement Services organization that is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition and drive both revenue and differentiation for the Company.
This role is responsible for leading a scalable and profitable benefits and insurance businesses for a portfolio of relevant products and services in line with Cardholder Services’ growth objectives at the regional level.
The incumbent will manage strategic relationships across internal stakeholders, customers and service providers and will lead a team that drives the go to market of Benefits and Insurance product line strategies and develops roadmaps to ensure maximum penetration of market segments. This role will also lead regional growth acceleration strategies, including conducting opportunity assessments on new ideas and concepts. It provides design specifications for product enhancements to Product Development, defines business requirements and works with technical resources on developing technical requirements.

Major Accountabilities
• Partners with internal stakeholders and service providers to create differentiation for customers, positive experiences for consumers; and thus driving GDV growth of Product, support new and increased issuance and drive growth of cardholder services businesses within the Region
• Collaborates with business development and CSC teams to identify strategic business-building opportunities in cardholder services that can be offered to customers
• Serves as an industry expert for Region markets to determine new needs and innovations that differentiate Mastercard Customer Value Proposition and scale revenue
• Owns supplier partner relationships for regions; monitors supplier performance, provides feedback, defines & approves change control processes
• Overall responsibility within the region for idea generation; concept validation; and business case development for existing products; including market research and regional nuances – communicating both across the region and to global internal partners
• Drives benefits usage, partnering with Marketing Services and International Marketing & Communications across the regions on the planning, development and design of regional product marketing strategy from product decision through end of life cycle
• Works with business development and customer solution centers ensure maximum penetration of market segments, aligned to regional strategy
• Oversees strategic and financial planning efforts and partners on operational efforts to ensure positive regional cardholder services P&L
• Manages operational effectiveness of Card Benefits & Insurance products by working with service providers to ensure SLAs are met, testing and training frameworks are in place and there are appropriate service recovery procedures.
• Grows and develops team of talented leaders; leads department in development and completion of objectives and assess management staff against established measures


Education/ Experience
• Bachelor’s degree in business or equivalent work experience. Some advanced education desirable
• Experience in product management, product development, product marketing, or business development in financial services and/or bankcard industry preferred.
• Experience creating and delivering strong value propositions
• Proven successful People management experience
• Extensive knowledge of product management principles and product development lifecycle

Skills and Abilities

• Excellent oral and written communication, negotiation, project management and matrix-management skills are critical

• Ability to interact and coordinate effectively with internal and external business partners

• Ability to effectively direct and manage multiple functions

• Ability to initiate and effectively lead change efforts

• Business Acumen with the ability to provide solutions that drive positive results to the customer and Mastercard

• Self motivated with a proven track record of delivering success while operating within a team environment

• Embody the Mastercard Way leadership principles: demonstrate courage & resolution; encourage teamwork, integration, & inclusion; execute the global strategy; inspire & empower; operate with a sense of urgency