Job Title:

Senior Specialist, Transaction Services

Overview:

Overview

The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership.
• Do you want to be part of a dynamic and agile team environment?
• Are you motivated to drive business transformation on a global scale?

Role

• Supervises team with a focus on accuracy, timeliness and completeness
• Serves as a lead over global Procure to Pay Services function in the procure to pay space
• Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc.
• Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries
• Liaise with Business Owners, Suppliers to resolve their P2P inquiries
• Leading internal / external process trainings
• Publish process reports on time - weekly/monthly/quarterly and so on
• UpToDate maintenance of process SOPs, change instructions, process trackers
• Support team with their queries, escalating issues promptly
• Supports daily operating activities to deliver process automation, financial risk management and innovative customer solutions
• Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy.
• Deploy automation and deliver on operational excellence
• Plan and organize work so that Service Level Agreement objectives are met or exceeded
• Ensures compliance to SOX controls and maintains documentation as assigned and serves as a point of escalation for compliance and service level issues


All About You

• Master’s degree in Accounting or Finance and equivalent work experience (10 years)
• Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools
• Experience in team handling, MIS reporting and customer handling
• Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams
• Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities
• Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc.
• Experience with ERP systems, such as Coupa and Oracle (preferred)
• End to end AP knowledge
• Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly.
• Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results
• Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance