Job Title:

Director, Product Management

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend.

The Director Product Management will lead the Merchant narrative for Subscriptions:
• Develop a strategic roadmap leveraging market and customer research for Subscription Management with a focus on Merchants
• Identify opportunities to improve value proposition of merchants by bringing a merchant focused lens to the product development process
• Oversee product evolution, establish go-to-market strategy, pricing & optimize products and resources for Subscription Management

Responsibilities
• Support customer facing teams in socializing the merchant value prop for Subscriptions
• Lead workshops and conversations at the c-suite level to drive awareness and adoption of the product
• Understand Mastercard’s business model and take key financial or commercial factors while enhancing merchant strategy
• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements
• Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized
• Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
• Participate in cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrating product management excellence, sharing best practices, and demonstrating our Mastercard Way Values.

Experiences
• Have knowledge and experience with the subscription / payments industry or with merchants
• Extensive experience working on product launches in multiple markets
• Experience independently building product strategies and driving alignment with senior executives
• Understands and can explain the business context and the associated customer use cases
• Verbal and written communication is clear and concise
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
• Demonstrate an understanding of team performance and leadership bar and effectively apply it to hiring decisions
• Demonstrate experience as people manager with the ability to attract, recruit, and develop technical talent