Job Title:

Senior Specialist, Account Management

Overview:

Overview

This Sr. Specialist role is a regional role, for the Latin America and Caribbean division.

As a Sr. Specialist in the Fintech, Digital Partnerships and Commerce team you will be challenged with identifying new opportunities within a portfolio of key regional accounts within the retail and commerce segment. This includes on-boarding new customers, defining and executing an account Strategy, identifying cross-sell and 1:many opportunities; all with the objective of revenue diversification and digital payments expansion.

As key member of this LAC Business Development team, you are required to prepare account plans, support the development and execution of account strategies, structuring proposals and manage the execution activities relating to the activation of new products, joint reselling and marketing activity or service with the customer.


Other Responsibilities


- Manage a set of strategic Regional and Global: retailers, quick service restaurants, airlines, and other commerce platforms
- Work with customers on their onboarding, commercial agreements, launch and growth of their portfolios and manage regional accounts P&L
- Drive new revenue through existing account expansion and new account development
- Be the voice of Mastercard drive thought leadership and support our customers plans
- Develop reseller and 1 to many approaches, scaling the offer and distribution of our products and solutions
- Develop key acceptance programs in partnership with the acquirer center of excellence and other stakeholders to increase digital payment acceptance

All About You

- Have experience in the merchant acceptance, acquirer, PSP, orchestrator space
- Have advanced account management experience and a hunter spirit
- Deep knowledge about the innovation ecosystem in LAC and trends
- Be customer centric
- Look for complementary products or services that can also help the customer
- Be skilled at explaining technical problems succinctly and clearly
- Be able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems
- English and Spanish required, Portuguese preferred