Job Title:

Principal Software Engineer

Overview:

Principal Solution Architect – GCD&C CX Technology
Overview
Mastercard’s Global Customer Delivery & Care (GCD&C) organization delivers world-class B2B and B2C customer experiences across multiple service channels. As part of the Customer Experience (CX) Technology team, we leverage modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric.
We are looking for a Principal Solution Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security teams to ensure architectural integrity and business alignment.
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Role Responsibilities
As a Principal Solution Architect, you will:
• Partner with Enterprise Architect to architect and design complex, scalable solutions that power customer interactions across digital and assisted channels.
• Lead architecture efforts for strategic CX Technology programs, defining the solution context, dependencies, and interactions across systems.
• Guide and mentor engineering teams, providing architectural oversight and ensuring adherence to Mastercard's security and engineering standards.
• Partner with product owners and business stakeholders to understand requirements and translate them into technical strategies.
• Conduct architecture reviews and maintain up-to-date end-to-end interaction flow documentation across customer-facing services.
• Simplify and modernize existing architectures to improve scalability, performance, and operational efficiency.
• Champion engineering excellence through hands-on design contributions and collaborative leadership.
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Key Responsibilities within GCD&C CX Technology
• Own the solution-level architecture design for portal platforms such as Support Case Management and Technical Resource Center.
• Define and maintain architectural blueprints and ensure alignment with Mastercard enterprise architecture standards.
• Collaborate across scrum teams and application architects to ensure seamless integration and solution consistency.
• Participate in governance forums to review technical decisions, manage risk, and ensure compliance with Mastercard policies.
• Identify and implement opportunities for architectural simplification and process improvement within the CX Technology ecosystem.
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About You
Technical Expertise:
• Strong ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders.
• Deep understanding of Platform-as-a-Service (PaaS) architectures and experience designing for cloud-native environments using tools such as API gateways, web/application servers, and load balancers.
• Demonstrated experience in full-stack engineering with emphasis on front-end frameworks like React or Angular.
• Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies.
• Proficiency in leading software planning, estimation, and setting technical direction for distributed teams.
• Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design.
Qualifications:
• 7+ years of hands-on architecture experience in designing web-based enterprise applications.
• Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment.
• Strong organizational, interpersonal, and influencing skills, with a collaborative mindset.
• Experience using customer and usability feedback to drive continuous product and platform improvements.