Job Title:

Senior Product Manager - Technical

Overview:

Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance.
The Senior Product Manager – Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective.

Key Responsibilities
• Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented
• Produce written documentation of the client’s business, functional and non-functional requirements
• Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications)
• Technical analysis of product or application to ensure that business and functional requirements can be met.
• Actively participate in solution design discussions for small to medium complexity initiatives
• Prioritize and identify cross domain / application / system enhancements
• Identify key dependencies and knock-on impacts of new development work
• Collaborate with development team on software designs
• Act as a liaison and key communication bridge between the development and business teams
• Act as a technical consultant for Product team during design, development & implementation of new products/services
• Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base

All about you
• Experience in product, program, or service management with a technology focus.
• Skilled in organizing and aligning customer activities with product development roadmaps.
• Proficient in defining and structuring customer objectives, goals, strategies, and success metrics.
• Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements.
• Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization.
• Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy.
• Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement.
• Hands-on experience in API development.
• High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently.
• Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities.
• Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities.
• Solid technical knowledge and capability
• Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs
• Collaboration & thoughtful risk-taking mindset
• Willingness to learn and get stuck in