Job Title:

Manager, Account Management

Overview:

Overview
Our North America sales organization is seeking to build a diverse, strategic, and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.

The Manager, Account Management for U.S. Market Development is responsible for supporting all things Mastercard with a portfolio of retail accounts. This Manager will be responsible for building Mastercard’s relationship with relevant merchant customers, identifying new areas within the merchant to engage with and driving strategic planning and solution selling, with an emphasis on Mastercard Services and Products. They will need to grow the P&L and merchant engagement through building and broadening our overall relationships at all levels of the company.

You will support business development activities with a focus on developing relationships with merchant accounts within the Retail vertical and with a list of prospect accounts that are high opportunities for growth. You must be able to work across all levels within the merchant, including with senior executives to build strong partnerships that support Mastercard's financial and strategic objectives.

Role
• This role within the Retail vertical will report to a Director in the Retail Vertical and support current and newly managed and prospect accounts
• Support the merchant initiatives across the Mastercard organization and identify any growth opportunities for broadening Mastercard’s business
• Join forces with all Mastercard partners to coordinate all sales efforts for the merchant accounts
• Provide superior strategic account management driven by robust planning – building a deep understanding of the customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
• Identify and develop new business opportunities with prospect merchants that are identified as priorities and provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process
• Work with the retail accounts to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect business through highly matrixed buy cycles
• Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives
• Negotiate, execute, and manage the customer contract agreement process, ensuring linkage of resources and information sharing
• On an ad hoc basis this role may support other merchant account management initiatives, if needed.

All About You
Bachelor’s degree required; MBA preferred

Experience in the payments or technology business with exposure to retail issues or experience in the retail business with some responsibility for payments, co-brand and business development is desirable

Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy

Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment

Ability to manage and grow internal and external cross functional relationships and partnerships

Understanding of Mastercard’s products and solutions critical

Sound business judgment with established strategic and conceptual thinking and planning skills

Relationship management experience and understanding of retail business and structure preferred

Travel required
NY area or Bentonville preferred