Job Title:

Director, Strategy & Transformation (Financial Services)

Overview:

Director / Senior Managing Consultant, Strategy & Transformation (Financial Services)
Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations.


Roles and Responsibilities
Client Impact
• Lead complex client engagements across a range of industries and problem statements
• Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
• Own senior client relationships from mid-level to C-suite to drive commercial success
• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations

Team Collaboration & Culture
• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
• Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Lead on-the-job training, coaching, and mentorship to both direct and outside team members

Qualifications
Basic qualifications
• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
• Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management
• Experience leading senior client relationships
• Deep knowledge of business KPIs, financials, and organizational leadership
• Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities
• Experience generating new knowledge or creating innovative solutions for a firm
• Logical, structured thinking, and affinity for numerical analysis
• Advanced Word, Excel, and PowerPoint skills
• Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English
• Eligibility to work in Australia

Preferred qualifications
• Relevant industry expertise in card issuing / payment / retail banking
• MBA or master’s degree with relevant specialization (not required)