Job Title:

Specialist, Product Operations

Overview:

Overview

The Business & Market Insights team is seeking a Specialist who will champion internal and external awareness of our products, elevate the employee experience, and ensure our product narratives are clearly and consistently communicated.

This role blends strategic communication, content stewardship, and operational excellence to amplify the impact of our products across Mastercard and beyond. The ideal candidate is a proactive communicator, highly organized, and passionate about connecting people to purpose—whether through compelling storytelling, seamless onboarding, or intuitive resource hubs.

Role

In this role, you will:
• Curate and manage internal product content hubs, team pages, and documentation to ensure clarity, consistency, and accessibility across the organization.
• Develop and maintain business artifacts such as product overviews, portfolio summaries, and internal communications that support product awareness and alignment.
• Collaborate with product, marketing, and communications teams to support external amplification efforts, including social media content and thought leadership coordination.
• Own the employee experience for the team, including onboarding journeys, recognition programs, and engagement initiatives that foster a connected and motivated culture.
• Partner with cross-functional teams to ensure product messaging and documentation align with operational realities and strategic goals.
• Monitor and evolve internal communication channels to ensure they reflect current priorities, celebrate milestones, and support knowledge sharing.

All About You

You are a great fit for this role if you:
• Are a strong communicator with a knack for simplifying complex ideas into clear, engaging narratives.
• Thrive in a collaborative environment and enjoy working across teams to bring clarity and cohesion to shared goals.
• Have experience managing internal content platforms, documentation systems, or knowledge bases.
• Are passionate about employee engagement and understand how to design experiences that make people feel informed, valued, and connected.
• Are detail-oriented and organized, with a bias for action and continuous improvement.
• Bring creativity and empathy to your work, always looking for ways to improve how we communicate, collaborate, and celebrate success.