Job Title:

Analyst, Business Development

Overview:

About Mastercard:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere. We are committed to building a workplace that reflects the diverse communities we serve and where everyone feels valued, respected, and empowered to reach their full potential.

Role Overview:
We are looking for a proactive and collaborative Analyst, Account Management to support our client engagement and business growth efforts in Malaysia. This role is ideal for individuals with 2–3 years of experience in account management, sales, or client-facing roles who are passionate about delivering value and building strong partnerships.

Key Responsibilities:
• Client Relationship Management: Support the development and maintenance of trusted relationships with clients, understanding their goals and aligning Mastercard’s solutions to meet their needs.
• Account Management: Assist in managing day-to-day account activities, ensuring timely responses, smooth operations, and high client satisfaction.
• Revenue Growth: Identify opportunities to grow account revenue through cross-selling, upselling, and strategic initiatives.
• Sales Strategy Support: Collaborate with internal teams to implement sales strategies that drive client success and Mastercard’s business objectives.
• Negotiation & Presentation: Prepare and deliver clear, compelling presentations and proposals; support contract discussions with a win-win mindset.
• Market Intelligence: Stay informed on industry trends, competitor movements, and market dynamics to support strategic planning.
• Cross-Functional Collaboration: Work closely with colleagues across product, marketing, finance, and operations to deliver integrated solutions.
• Financial Literacy: Use financial data and performance metrics to support decision-making and reporting.

Qualifications:
• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 2–3 years of relevant experience in account management, sales, or client services.
• Strong interpersonal and communication skills, with the ability to engage diverse stakeholders.
• Analytical mindset with a good understanding of financial concepts.
• Proficiency in CRM tools and Microsoft Office (especially Excel and PowerPoint).
• Experience in the payments, fintech, or financial services industry is an advantage.
• A collaborative, inclusive, and growth-oriented mindset.