Job Title:

Manager, Business Insights

Overview:

Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

The Business Insights team is focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The Manager, Business Insights will respond positively to the following:

• Have you effectively partnered with leadership across Sales, Delivery, Product and other functions to enhance strategic decision making through facts and data?
• Are you passionate about diagnosing strategic gaps and opportunities within a function's operations -- and identifying how they can be corrected and addressed?
• Do you have a strong experience with building data-driven infrastructure, including system configuration, data storage and usage of BI platforms?
• Do you have experience in driving productivity enhancements through the identification, procurement and/or development of technology solutions to match business needs?


Role
• Influences the decision-making process to produce better outcomes in a dedicated Services function (Sales, Delivery, Product, Strategy, HR, etc.) -- providing a fact-base and thought-partnership to functional leaders
• Establishes the right measurement frameworks, KPIs and analysis questions to identify the health of the business for a dedicated function
• Ensures team members can maximize their time on intended work (i.e. Sales and Delivery with Clients; Product on Code Development), minimizing other efforts through automation, process simplification and hands-on partnership
• Leads the execution of special projects without a clear owner -- building cross-functional teams for topics like M&A integration, Agile Initiatives, etc.
• Drives the development of overall Data & Services analytic infrastructure, with a focus on ensuring all systems are configured optimally and data is centrally aggregated


All About You
• Excellent problem solving skills, with a strong emphasis on the development of frameworks and processes that are scalable and automated
• Strong business knowledge relevant to a given Services function -- and a passion for increasing knowledge
• Excellent command of relevant data sets (e.g. Financial, Sales & Marketing, Costs, etc.) and strong comfort with databases and data analytic tools (e.g. SQL, ETL Processes, Tableau, Salesforce, etc.)
• Strong technical orientation, with experience on both Product Management-style collaboration with internal developers and the configuration of third-party technical system
• Generalist mentality with a well-rounded skill set; Previous consulting experience a plus
• Excellent verbal and written communicator at all levels of the organization