Job Title:

Specialist, Product Operations

Overview:

Overview

The Global Product Operations Support team is looking for a Specialist, Product Operations responsible for various aspects of Loyalty products, which includes merchant onboarding, customer implementation, billing processes, offer execution, pre/post analytics, reporting etc. This role is crucial in ensuring the efficient and compliant delivery of our services to our customers.
The team develops the processes and uses technology to execute MasterCard’s Loyalty Products and is constantly looking to improve all aspects of the program to become best in class. Are you passionate about Loyalty and enjoy creating impactful Rewards programs? Are you able to strategically manage complex projects while serving internal and external stakeholders? Do you excel in a fast paced and dynamic environment?

Role
• Effectively manage the end-to end loyalty processes:
o Understand, monitor, and manage the full lifecycle of loyalty products - from pre-sales support to content creation/ingestion to reporting/analytics – by leveraging proprietary systems.
o Capturing customer requirement, handling customer inquiry, campaign launches data management and audits.
• Familiarity with using CRM tools to:
o intake contracts, campaign details, budget management, billing profile and campaign assets
o output campaign export files, detailed reporting, and custom views/dashboards
• Be a part of the global expert team for Loyalty Products; facilitate the successful execution of their programs.
• Develop strong knowledge on the MasterCard Loyalty platforms supporting Benefit and Insurances, MTR and PCLO Product.
• Contribute to issue resolution between functional groups and management as needed.

All about You
• Prior experience in marketing, consumer, CLO, Loyalty, or related channel preferred.
• Languages: Proficient in English (verbal and written)
• Demonstrated digital marketing campaign/offer management experience.
• SQL Experience preferred
• Experience in MS-Excel (advanced)
• Team player with an impeccable attention to detail and the ability to multi-task
• Ability to thrive in fast-paced environments.
o Flexible and able to handle rapidly changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.
• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions.
• Strong problem-solving skills; the ability to resolve issues in a timely manner.