Job Title:

Manager- Business/Systems Analysis - Revenue Systems Ops

Overview:

Overview:

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

• The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

• The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.

• The Manager- Business/Systems Analysis, will lead strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support to include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to include Order Management, Sales (Saleforce.com), FinancialForce/PSA, and other new platforms implemented related to operations globally.




Role

• Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organization.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
Provide system engineering for products you manage including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the Salesforce.com Revenue operational systems' user base.
• Provide technical and process support for inquiries for Revenue Business Operation’s platforms, to include support related to system records that drive delivery, billing and revenue recognition
• Operational support of our product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
• Under general supervision, support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits


All About You

• BS/BA degree or combination of experience and formal education
• Relevant experience (e.g. senior business analyst, product owner, consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquires.
• Demonstrates ability to contribute to support projects/ inquiries related to CRM, ERP or other RevenueOps operational systems (Oracle, Salesforce.com, Billing, etc.)
• Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Visio is a plus
• Proven team player with excellent interpersonal skills, verbal and written communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach
• Ability to work independently and maintain confidentiality

Preferred qualifications

• Experience in implementing or managing CRM/ Order Management / ERP solutions. Salesforce.com is a plus.
• Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus.