Job Title:

Principal & Cluster Lead, Program Management, Advisors & Consulting Services

Overview:

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Advisors Program Management. Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

Delivering new products and strategies to market smoothly and efficiently

Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business-as-usual

Providing Program and Project Management support at client sites to implement Mastercard programs and services‌‌

Strengthening client’s internal skills, knowledge and experience in critical areas

Transforming client processes and optimizing their management practices

Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

Client Impact

Lead complex client engagements across a range of industries and problem statements

Collaborate with project sponsors, delivery teams, and senior stakeholders to ensure the effective execution of client strategies

Establish governance structures, develop delivery plans, and manage budgets for the program

Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value

Own senior client relationships up to the C-suite to drive commercial success

Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations



Team Collaboration & Culture

Provide leadership to the North American Program Management practice as the people leader of the group, supporting fast growth from a recruiting and career management perspective

Lead all strategic and operational aspects such as overall capacity planning and revenue/cost alignment, alignment with senior stakeholders within Services and across other business units

Lead the Program Management group in sharing best practices, deliver superior quality deliverables, and create a collaborative and inclusive environment

On individual client teams, guide teams through complex problem solving in support of generating recommendations that drive client value

Own relationships with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital

Partner with Global Product Management to ensure achievement of set objectives and identify new opportunities for the team and company to grow

Sit on North American Advisors & Consulting Services leadership team as the voice of the Advisors Program Management track



Qualifications

Basic qualifications

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management

Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management

Experience leading senior client relationships

Deep knowledge of business KPIs, financials, and organizational leadership

Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment

Experience in delivery of high value strategic, enterprise and or market level initiatives across the financial services sector, including examples of adapting program scope / deliverables to increase or maintain program value

Able to evidence extensive practical knowledge of the successful delivery of strategic roadmap, PMO, business testing, service improvement and transformational change methods, frameworks, tools and processes

Excellent interpersonal skills, and experience building effective internal and external relationships with proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible & persuasive ability to deliver difficult messages with sensitivity

Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication and organizational effectiveness

Experience leading a team of Project/Program Managers, and knowledgeable in different project management methodologies (Waterfall, Agile, Scrum, etc.)

Ability to communicate effectively in English

Ability to travel to client sites on a semi-regular basis

Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs