Job Title:

BizOps Engineer I

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.

Responsibilities
● Participate in 24x7 shifts.
● Monitor the stability of our infrastructure with various tools.
● Handle incident response, troubleshooting and fix for various servers/services.
● Handle escalations as per policies/procedures.
● Communicate clearly on tickets, phone calls made to the teams about various issues.
● Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.
● Exhibit a sense of urgency to resolve issues.
● Ensure SLAs and Operational standards are met.
● Contribute to operations runbooks and documentation.
● Ensure smooth handoffs between shifts.
● Prepare daily, weekly, and monthly reports.

Skills
● Strong analytical skills and a desire to learn new concepts and technologies and apply them.
● Strong attitude to take ownership and responsibility for the production servers/services.
● Familiar with supporting a production application and incident management.
● Understanding of infrastructure and application performance monitoring tools.
● AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.
● Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.
● Good to have experience on monitoring tools like Dynatrace, Splunk
● Good to have knowledge of Docker and Kubernetes
● Good to have knowledge of scripting languages.
● Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTPTo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.