Client Success Analyst - McKinsey Transformation
McKinsey & Company
IT, Customer Service
Brussels, Belgium
Posted on Aug 26, 2024
Client Success Analyst - McKinsey Transformation
Job ID: 90365
Who You'll Work With
You will join our Brussels office as part of the Wave team, serving clients across EMEA, with a focus on French speaking client situations.
Wave is McKinsey’s distinctive and proprietary cloud-based program management platform to drive change at scale. It is part of the McKinsey Transformation practice. Wave empowers teams to drive performance and ensures superior execution and value delivery. The mix of intuitive technology and McKinsey’s distinctive business advisory enables clients to track the progress and performance of initiatives against business goals, budget, and timeframes, powering transformation delivery and sustained change.
We are looking for team members who are excited about the scale and scope of impact to readily drive organizational change. As a Client Success (Senior) Analyst, you will partner with leadership teams to help shape our strategy and build our holistic approach to client experience. In this role, you will have the opportunity to engage with a wide array of clients across industries, contribute to the further growth of one of the most successful digital asset of McKinsey, and will have access to world class training programs and experts to develop deep transformation expertise and best-in-class business acumen.
What You'll Do
The role entails a broad range of responsibilities, primarily focusing on supporting starting and ongoing engagements. This includes collaborating closely with McKinsey’s client development, operations, and advisory teams to ensure the successful delivery of our solutions and managing ongoing long term client activities.
You will contribute to optimizing onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle. Building and maintaining meaningful relationships with a portfolio of clients and internal teams is crucial to demonstrate the value of Wave’s offerings and a key part of the role with expectation to regularly share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction.
This role also involves participating in innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach, particularly introducing new capabilities like Wave’s GenAI-enabled Virtual Coach. In coordination with a cross-functional team, you will drive the resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm.
Furthermore, you will deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings. This involves building and optimizing client delivery and development strategies, contributing ideas, and supporting the implementation of new product development, marketing, and operational enhancements. You will also participate in the contract extension and renewal process, serving as an initial point of contact for all contractual and billing matters.
This position requires a willingness to travel 20% of the time, accommodating the needs of our diverse client base and ensuring the highest level of service and engagement.
Qualifications
- Graduate degree with excellent academic records. Proven record of leadership in a work setting and/or through extracurricular activities is a plus
- 1+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment. Prior consulting experience desirable but not required
- Experience with SaaS and/or digital products preferred; experience in project management, program management or change management is desirable
- Commitment to delivering exceptional results and services
- Strong problem solving skills; ability to multi-task whilst keeping attention to detail
- Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solution
- High energy team player; ability to rally support from multiple resources
- Relationship management skills; able to manage key stakeholders internally and at clients
- Clear oral and written communication skills to present complex value propositions to client senior executives
- Fluency in English and French, both written and spoken is a must. Other languages is a plus
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - N/A
Job Skill Code - SCSA - Sr. Client Success Analyst
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 13 00:00:00 GMT 2024
LinkedIn Posting City - Brussels
LinkedIn Posting State/Province -
LinkedIn Posting Country - Belgium
LinkedIn Job Title - Client Success Analyst - McKinsey Transformation
LinkedIn Function - Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Entry level
Job Skill Code - SCSA - Sr. Client Success Analyst
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 13 00:00:00 GMT 2024
LinkedIn Posting City - Brussels
LinkedIn Posting State/Province -
LinkedIn Posting Country - Belgium
LinkedIn Job Title - Client Success Analyst - McKinsey Transformation
LinkedIn Function - Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Entry level