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Backoffice Transformation Consultant - McKinsey Implementation Associate

McKinsey & Company

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Atlanta, GA, USA · Boston, MA, USA · Charlotte, NC, USA · Multiple locations

Posted on Nov 27, 2024

Implementation

Backoffice Transformation Consultant - McKinsey Implementation Associate

Job ID: 88385

Atlanta
Boston
Charlotte
Chicago
Cleveland
Connecticut - Darien
Dallas
Denver
Detroit
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Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

Who You'll Work With

You’ll be working with McKinsey Implementation – a rapidly growing capability for our firm – in one of our offices in North America. As a member of MI, you’ll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey’s recommended change in their business.

Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale. Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.

Your impact within our firm

You will engage at a deep level across our clients’ businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained. Our work is about coaching and delivering lasting outcomes.

You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations. Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Service Operations.

You'll act as an expert in implementing holistic transformation including customer experience/service design, frontline & field operations process improvement, corporate business function optimization, and/or customer care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact. We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client’s business objectives.

Your qualifications and skills

Undergraduate degree required, master’s degree in engineering, business, operations or related disciplines preferred
5+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies/organizations
Experience in at least two of the following: customer experience process improvement; frontline & sales process transformation; field service or customer care process transformation; general and administrative (Finance / HR) function transformation or process implementation in the middle office (claims, mortgages, case management).
Demonstrated experience successfully leading a transformational/capability building activity within a back office / shared service center in any industry or frontline services environment such as retail, telecom, banking, travel and transport, hospitality, financial services
Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
Proven record of leadership in a professional setting
Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
Willingness to travel up to 80%

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

Industries

Financial Services
Healthcare Systems & Services
Public Sector
Retail
Telecommunications
Travel, Transport & Logistics

Capabilities

Operations

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $192,000 - $192,000 USD —to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Job Skill Group - CSS Associate
Job Skill Code - SIC - Senior Implementation Coach
Function - Operations
Industry - Financial Services;Healthcare Systems & Services;Public Sector;Retail;Telecommunications;Travel, Transport & Logistics
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Nov 26 00:00:00 GMT 2024
LinkedIn Posting City - Miami
LinkedIn Posting State/Province - Florida
LinkedIn Posting Country - United States
LinkedIn Job Title - Backoffice Transformation Consultant - McKinsey Implementation Associate
LinkedIn Function - Consulting
LinkedIn Industry - Banking;Financial Services;Insurance
LinkedIn Seniority Level - Associate

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