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Category Operations Manager, Air

McKinsey & Company

Operations

New Delhi, Delhi, India · Gurugram, Haryana, India · Kuala Lumpur, Malaysia · France

Posted on Jan 12, 2025

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Procurement

Category Operations Manager, Air

Job ID: 94289

You will own a portfolio of strategic global and regional projects that maximize value of the airline program. This includes assisting with rollout of technologies and automation to enable delivery at scale. For example, you will work with our travel management company and drive the rollout of New Distribution Capability enabled bookings in relevant markets. In this role, you will manage suppliers in assigned region(s), conduct reviews, continuously improve terms and benefits, manage performance, and represent the Firm in airline forums.

Gurugram
Kuala Lumpur
New Delhi
Seoul

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Are you driven by the opportunity to tackle complex challenges and work alongside top leaders? Do you want to be part of a team that delivers outcomes that others simply can’t? If so, you’ve come to the right place.

Who You'll Work With

You will be part of the McKinsey Optimize function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing.

You will work closely with the wider Travel Team and Optimize departments, as well as leadership in Asia- Pacific and colleagues in other functions across the globe.

You will partner with the Regional Travel Managers to support and drive travel initiatives and bring efficiencies in your areas.

You will collaborate with regional/ office leaders, Finance, HR, Meetings & Events, Partners, Learning, Sustainability, and consulting leads to promote the air program and drive value.

You will engage travelers and Executive Assistants to promote best practices in booking air travel, identify and drive change in traveler behaviors.

Optimize Travel is responsible for setting the strategy for – and managing the operations of McKinsey’s global travel program.

Our vision is to bring people together to create positive enduring change in the world. We do this by designing a global and scalable travel program that harnesses innovation to deliver the best value for our Firm while creating positive experiences for our colleagues. We empower colleagues to make informed travel decisions as they focus on delivering impact where it matters most.

You will be based in one of our approved Asia-Pacific Office locations (Gurgaon, Kuala Lumpur or Seoul) and report directly to the Global Airline Program Lead based in London, U.K.

Your impact within our firm

You will drive end-to-end program management with airline/ rail suppliers and internal customers, while supporting the Global Air Category Lead with the execution of strategic priorities.

To be successful in this role, you must be able to identify gaps and opportunities for improvement to drive continuous improvement in our air and rail operations. You must be able to balance working with a global team to meet wider goals and objectives while aligning these with the needs and objectives of local stakeholders.

In this role you will use your negotiation and change management skills, expand your knowledge of airline and rail sectors, and capitalize on strengths you bring to the Firm. We offer exceptional training as well as regular coaching and mentoring.

Your qualifications and skills

Bachelor's/ Masters’ degree or equivalent
Exceptional understanding of airline commercial proposition and related sectors: business/ online travel agencies, content aggregators, travel technologies, and corporate travel segment
Recognizes patterns and applies problem-solving approaches; synthesizes insights into clear recommendations and identifies creative solutions to problems
Strong attention to detail and excellent analytical skills, ability to work with large data sets and extract meaningful insights
Skills to communicate complex ideas effectively and influence stakeholders at all levels
Consulting and project management skills
Must be able to work with minimal supervision
7+ years of relevant experience, with at least 3-5 years in relevant travel category

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

Industries

Travel, Transport & Logistics

Capabilities

Operations

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Job Skill Group - N/A
Job Skill Code - TROM - Travel Operations Manager
Function - Operations
Industry - Travel, Transport & Logistics
Post to LinkedIn - Yes
Posted to LinkedIn Date - Fri Jan 10 00:00:00 GMT 2025
LinkedIn Posting City - Kuala Lumpur
LinkedIn Posting State/Province -
LinkedIn Posting Country - Malaysia
LinkedIn Job Title - Category Operations Manager, Air
LinkedIn Function - Consulting
LinkedIn Industry - Aviation & Aerospace
LinkedIn Seniority Level - Mid-Senior level

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