Client Service Risk Manager
McKinsey & Company
Customer Service
Amsterdam, Netherlands · Brussels, Belgium · Dublin, Ireland · Multiple locations
Posted on Jan 31, 2025
Client Service Risk Manager
Job ID: 94726
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Who You'll Work With
You will be part of the firm’s Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.
Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances. You can learn more about the firm’s risk framework and policies at this link.
This role will be based in Europe.
Your impact within our firm
As part of the CSR team, you will deliver expert risk advice and guidance that enables McKinsey’s most cutting-edge work while building and shaping a world-class risk management program.
You will provide high-quality, efficient, and streamlined support to senior colleagues and, on higher risk engagements, key decision-making bodies within the firm’s risk governance. Furthermore, you will lead risk advisory for specific groups of consultants, a sector or sub-region in Europe, and develop expertise in specific content areas.
You will have a focus on providing strategic, integrative advice to manage the multi-faceted and complex risks that arise by virtue of serving public sector, state-linked, healthcare and social; sector clients across Europe. In order to do so effectively, you will partner closely with and integrate advice from across firm functions (including Communications, Finance, and Legal) and ‘cells’ (practices, offices, new delivery models) to provide counsel on multi-faceted issues.
You will have the opportunity to build a reputation as a trusted advisor with senior colleagues across the firm. You will support the Senior Director, Director and Associate Directors of Client Service Risk on implementing regional strategies within Europe and may make substantive contributions at the global level via, for example, policy reviews or operational changes.
You will be expected to radiate knowledge to others, and actively provide and receive feedback, helping to foster an inclusive environment focused on performance and health.
Lastly, you will contribute to awareness efforts around risk policies and compliance processes to drive engagement across the firm within Europe.
Your qualifications and skills
- University degree with a demonstrated intellectual curiosity through professional training, advanced degree, or professional impact
- 7+ years of consulting, law, risk, compliance, communications, or other professional services experience
- Outstanding written and oral communication skills in English with ability to tailor messaging based on audience
- Excellent judgment and exceptional integrity, as well as distinctive interpersonal and collaborative skills
- Entrepreneurial and collaborative attitude, with interest and aptitude for working as part of a diverse global team
- Strong analytical, issue-spotting and problem-solving skills and demonstrated ability to handle complex, sensitive issues
- Proven interpersonal and influencing skills with an ability to work across all levels of seniority, cultivating trust-based relationships
- Strong project management skills
- Comfort working in a fast-paced, changing environment and able to manage ambiguity with confidence
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - MCSR - Client Service Risk Manager
Function - Risk & Resilience
Industry - Private Capital;Public Sector
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - London
LinkedIn Posting State/Province -
LinkedIn Posting Country - United Kingdom
LinkedIn Job Title - Client Service Risk Manager
LinkedIn Function - Legal;Public Relations;Research
LinkedIn Industry - International Affairs;Law Practice;Legal Services
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - MCSR - Client Service Risk Manager
Function - Risk & Resilience
Industry - Private Capital;Public Sector
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - London
LinkedIn Posting State/Province -
LinkedIn Posting Country - United Kingdom
LinkedIn Job Title - Client Service Risk Manager
LinkedIn Function - Legal;Public Relations;Research
LinkedIn Industry - International Affairs;Law Practice;Legal Services
LinkedIn Seniority Level - Mid-Senior level