Office Services Team Leader
McKinsey & Company
London, UK
Posted on Dec 20, 2025
The McKinsey recruiting team will be celebrating the holidays and there will be no online application support available starting December 19th at 5:00pm New York time. Regular support will resume on January 5th. For commonly asked questions, please refer to our FAQ page: https://www.mckinsey.com/careers/application-faq. Thank you, and happy holidays!
Office Services Team Leader
Job ID: 104312
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Your Impact
As an Office Services Team Leader, you will be at the heart of our operations, balancing your time between managing the Sorting Office & Reprographics (40%) and broader Office Services and project coordination (60%).
You will oversee a team of three full-time employees and one part-time employee in the Mailroom, as well as one full-time employee in Reprographics. You will provide coaching, mentoring, and professional development opportunities for team members, including conducting year-end reviews.
You will manage the day-to-day operations of the Mailroom, including capacity planning and ensuring adequate cover by Porters. You will coordinate holiday and sickness cover to maintain seamless operations.
You will ensure Mailroom & Repro colleagues are maintaining Standard Operating Procedures (SOPs) and submitting recharges accurately. You will collaborate with the team to review and refine processes.
You will identify potential risks in Mailroom and Reprographics operations and escalate issues as needed.
You will identify opportunities for service improvements, cost savings, and operational efficiencies and suggest them to the Office Services Manager. You will work with the Mailroom and Reprographics teams to implement any agreed changes.
You will gather and analyze data to create monthly dashboards for Mailroom and Reprographics performance. You will collaborate with the Office Services Manager and Head of Facilities to identify service gaps and propose practical solutions.
You will take ownership of the Mailroom package system and Repro Print Portal. You will work with the Head of Facilities to scale and further develop these systems.
You will support the delivery of the overall office service strategy as defined by the Head of Facilities and London office leadership.
You will act as a Project Coordinator for assigned initiatives and take ownership of other smaller projects.
You will oversee the management of offsite storage facilities.
You will provide administrative support to the team, including managing External Workers, processing invoices, and onboarding new team members.
You will undertake training in Computer-Aided Design (CAD) to support Office Services as needed.
You will manage Service Lines as required, ensuring smooth operations and adherence to standards.
You will provide coverage for the Senior Office Services Co-Ordinator when necessary. You will participate in a scheduled rotation to address urgent issues that arise outside of normal working hours.
You will attend team meetings with ideas for improvements or changes, discuss them with the team, and implement agreed-upon solutions.
You will draft and distribute communications to Service Partners and the wider office, as appropriate.
Your role requires a balance of operational management, strategic thinking, and hands-on involvement in both the Sorting Office & Reprographics and broader Office Services Team. Your strong leadership skills, focus on continuous improvement, and the ability to manage both people and processes effectively will be key to your success.
Your Growth
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your qualifications and skills
- Strong leadership and team management skills, with a focus on coaching and development
- Excellent organizational and capacity planning abilities
- Analytical mindset with the ability to gather, interpret, and present data effectively
- Proactive problem-solving and risk management capabilities
- Technical aptitude for managing systems like the mailroom package system and Repro Print Portal
- Flexibility to manage multiple responsibilities and adapt to changing priorities
- Strong communication skills for engaging with team members, stakeholders, and the wider office
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
share this job
Job Skill Group - CSSA
Job Skill Code - OSTL - Office Services Team Leader
Function - Firm Administration
Industry -
Post to LinkedIn - #LI-DNI
Posted to LinkedIn Date -
LinkedIn Posting City -
LinkedIn Posting State/Province -
LinkedIn Posting Country -
LinkedIn Job Title - Office Services Team Leader
LinkedIn Function -
LinkedIn Industry -
LinkedIn Seniority Level -
Job Skill Code - OSTL - Office Services Team Leader
Function - Firm Administration
Industry -
Post to LinkedIn - #LI-DNI
Posted to LinkedIn Date -
LinkedIn Posting City -
LinkedIn Posting State/Province -
LinkedIn Posting Country -
LinkedIn Job Title - Office Services Team Leader
LinkedIn Function -
LinkedIn Industry -
LinkedIn Seniority Level -