Team Leader - Service Operations

In this role, you will collaborate with the Service Operations Center of Competence (SO CoC) team to address pressing and complex client issues through our established portfolio of offerings and solutions, while also contributing to the development of new proprietary tools, benchmarking databases, and knowledge capabilities.

You will play a pivotal role in people's development by participating in evaluations, providing mentorship, and creating opportunities for colleagues to grow. Utilizing a strength-based approach, you will work with SO CoC team members and global service operations experts, focusing on efficiently managing workflows and teams, including operational process management and innovations. You will be responsible for meeting utilization targets for the SO CoC Poland team. You will help define internal knowledge strategy and contribute to internal practice events, drive and execute team or practice-specific strategic initiatives, and thrive in a dynamic and fast-paced environment where priorities continuously evolve and methodologies are regularly challenged.

In addition to the people's role, there is expectation to also keep an area of expertise, where you can help a few clients/CSTs. This would be 30-35% of your capacity. Serving as a thought partner to consultants and clients, you will provide strategic guidance and identify opportunities to broaden the impact on clients and teams. You will solve problems creatively, without always waiting for direction, and proactively collaborate to create reusable knowledge and capabilities that capture the insights gained from McKinsey's engagements and changes in the business environment.

As you develop into a reliable and proactive leader, you will motivate others through action and establish trust-based relationships across the firm.

You will join the Service Operations (Service Ops) service line as part of our Operations practice and will be based in Wroclaw office.

The Service Ops CoC team works with a unique blend of industry, functional, and regional expertise to help clients solve their most important and complex problems related to efficiency and effectiveness improvement in back-office functions and customer operations. You will work closely with our team members who help clients across industry verticals, such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, Energy, on different service operation domains like corporate business functions (e.g., Human Resources, Finance), customer care, workforce management etc.

You will support team members blend strategic thinking, advise on developing, and define operational strategies to help our clients around the world solve their most critical problems in the Service Operations space.

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