Assistant Services Operations Manager

You’ll be based in Lisbon Expo office as part of the Assistant Service Line (SL) Leadership Team. You’ll be collaborating closely with EA (Executive Assistant) Manager, other Ops Managers, Team Leaders, and stakeholders to ensure a consistent professional service delivery.

You'll build dynamic, engaged and highly specialized teams by attracting and developing exceptional talent and enabling colleagues to provide best in class partnerships to the Firm and clients. This involves securing workforce at appropriate levels with appropriate skills and optimizing service delivery through continuous improvement.

You’ll oversee all operation-related activities in the Assistant SL. You’ll actively monitor service levels to ensure delivery of world-class service and client excellence.

Your responsibilities will include planning for the SL's growth, development and performance management as well as sharing/implementing/deploying best practices and standard operating procedures at scale.

You’ll oversee all personnel-related issues in the SL by acting as a liaison between the SL, Senior stakeholders at Local Office level as well as Supported Colleagues. This will also involve proactively building relationships with Supported Colleagues at every level, helping them get the best out of their assistant support and managing escalations.

You’ll lead your team members to enhance their effectiveness and overall job satisfaction. This involves, but is not limited to: mentoring and coaching Team Leaders (TLs); supporting TLs with team management and performance management of their assistants (e.g. staffing reassignments, escalations); performance management for direct reports (Team Leaders) including ongoing role development, preparing and managing performance evaluations; learning opportunities where you’ll support TLs to assess team members' (Assistants) development needs and arrange trainings in collaboration with our contacts in the Learning and Talent functions, as well as ensure timely and thorough performance evaluations.

You will support team members in project management aligned with the service line priorities.

You will contribute to recruiting efforts to maintain adequate staffing levels and match qualified candidates to local needs alongside TLs and contribute to hiring decisions.

Lastly, you’ll assist the Executive Assitant's Manager with development and implementation of strategic initiatives of the service line and take an active role in shaping the professional community locally, regionally, and globally.