Client Services Operations Coordinator
McKinsey & Company
Operations, Customer Service
Jakarta, Indonesia
Posted on Jan 23, 2026
Client Services Operations Coordinator
Job ID: 104329
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Your Impact
As a Client Services Operations Coordinator, you’ll work as part of client services operations and office initiative management team.
You will be responsible for driving and running key processes in client services operations in Indonesia, primarily for SOE clients, and delivering impactful results for the CSTs operating in Indonesia. You will also be providing ad-hoc support to the leadership in delivering strategic office priorities.
Your work will help senior leaders (e.g. senior manager of initiative management, senior consultants/AP/Partners/Sr. Partners) in performing activities, especially in navigating day-to-day ambiguous problems in client services operations and office initiative management, putting forth appropriate, innovative resolutions.
You will be based in Jakarta as part of our client development and office initiative management team. Your team will coordinate the client’s processes in [e.g. proposal management) and office strategic initiatives including client development, office community and other office leadership priorities.
Your Growth
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your qualifications and skills
- Bachelor’s degree (Law/Political Science/Communications/International relations) with strong academic record
- 4+ years’ work experience in admin operations, business development or project management role
- Basic knowledge of general business concepts
- Excellent organizational capabilities, including the ability to initiate tasks independently and see them through to completion with limited guidance
- Proficient in rational decision making based on data, facts, and logical reasoning.
- Ability to create work product-focused materials / outputs.
- Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment
- Strong team player
- Tolerance for ambiguity and thrives on change
- Emerging leadership skills
- Strong communication skills, both verbal and written, in English and local office language, with the ability to adjust your style to suit different perspectives and seniority levels
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - N/A
Job Skill Code - COCD - Cell Operations Coordinator
Function - Firm Administration
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Jan 21 00:00:00 GMT 2026
LinkedIn Posting City - Jakarta
LinkedIn Posting State/Province -
LinkedIn Posting Country - Indonesia
LinkedIn Job Title - Client Services Operations Coordinator
LinkedIn Function - Management
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - COCD - Cell Operations Coordinator
Function - Firm Administration
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Jan 21 00:00:00 GMT 2026
LinkedIn Posting City - Jakarta
LinkedIn Posting State/Province -
LinkedIn Posting Country - Indonesia
LinkedIn Job Title - Client Services Operations Coordinator
LinkedIn Function - Management
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level