Director - EEMA Client Service Risk
McKinsey & Company
Customer Service
Dubai - United Arab Emirates · Riyadh Saudi Arabia
Posted on Jan 29, 2026
Director - EEMA Client Service Risk
Job ID: 105041
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Your Impact
As the EEMA Director of Client Service Risk, you will play a leadership role in enabling client service and innovation in a way which manages risks to our clients, people, and the firm.
You will lead a team of advisory and operations professionals who manage client service risks across our offices in the Middle East, Africa, Turkey & Central Asia. You will be responsible for ensuring that the team delivers excellence in their risk assessments and operations, while fostering a collaborative and supportive team culture.
You will advise Partners, wider regional leaders, and the Client Service Risk Committee (CSRC) – a group of Senior Partners who provide guidance on complex and strategic risks – on the most complex and high-profile client service risks across the region. This will involve integrating insights from various functions, including reputational, legal, regulatory, strategic, technology, and geopolitical risk areas.
You will also focus on improving and optimizing the team’s operations. This includes aligning team capabilities with the global Client Service Risk (CSR) strategy and deploying AI and new ways of working, to enhance efficiency and effectiveness.
As part of the global CSR leadership team, you will contribute to the development of global risk policies, pilot new systems and processes, and advise global leadership—including the firm’s Executive Committee (Enablement Team) and Board of Directors (Shareholders Council)—on strategic risk topics in the region.
Your role requires sound judgment, problem-solving skills, and strong written and verbal communication abilities. Success in this position will depend on your ability to collaborate effectively, maintain integrity, and build trust. You will be seen as an advisor to Partners and a representative of the CSRC’s dual mission to support client service while managing risks to the firm.
Your role reports to the Senior Director of Client Service Risk, EEMA (Eastern Europe, Middle East & Africa), and the Global Director of Client Service Risk.
Your Growth
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your qualifications and skills
- Top academic credentials and demonstrated intellectual curiosity through professional training, advanced degree, or professional impact
- 15+ years’ professional experience in legal, government, consulting, risk, compliance or other professional services experience
- Strong analytical, problem-solving skills – working on complex, sensitive, time-critical issues, quickly getting up to speed on unfamiliar topics
- Strong personal presence and credibility, with the ability to work across all levels of seniority and geographies, cultivating trust-based, peer counsellor relationships
- Operates independently and demonstrates excellent judgment and maturity across a wide range of topics and situations
- Manages complex, strategic relationships with senior leaders within and outside of the cell; effectively operationalizes complex priorities across stakeholders to drive impact
- Highly resilient, with an action-oriented style; comfort and credibility in challenging discussions with senior colleagues, balancing robustness, persistence, flexibility, humility, tact, and calmness under pressure
- An affinity and abiding interest for risk and governance issues able to navigate difficult situations or decisions with maturity and confidence as a values-based leader, with a demonstrated record of subject matter expertise in key risk issues (e.g., staffing and organizational conflicts, crisis response, reputational risk)
- Leads in a respectful, inclusive, and sustainable way; holds individuals accountable for results while ensuring day-to-day development focus
- Outstanding English written and oral communication skills, including clear and concise writing and editorial skills, with strong personal presence and credibility
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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