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Specialist - Client Service Risk

McKinsey & Company

Customer Service

Austin, TX, USA · Germany · Darien, CT, USA · Boston, MA, USA · Denver, CO, USA · Chicago, IL, USA · Dallas, TX, USA · Atlanta, GA, USA

Posted on Mar 21, 2026

Risk & Compliance

Specialist - Client Service Risk

Job ID: 107226

Atlanta
Austin
Boston
Chicago
Connecticut - Darien
Dallas
Denver
Houston
New Jersey
New York City
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Seattle
Tampa
Washington DC

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Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

You will provide integrated case management and advice primarily on Client Service Risk (CSR) cases involving Alliances and Acquisitions (A&A) and the US Public Sector, with a particular focus on opportunities arising from engagements where McKinsey collaborates with a third party.

As part of the CSR function, you will deliver expert risk advice and guidance that enables McKinsey’s most cutting-edge work while building and shaping a world-class risk management program.

You will liaise with consulting teams, firm functions, and practice leaders to facilitate risk and compliance processes and develop clear, holistic guidance. When necessary, you will help enable other key decision-making bodies to assess and protect against risks and determine a practical path forward within the firm’s risk governance. You will support senior advisors resolve higher risk cases by, among other things, reviewing engagements; drafting clear, comprehensive, and concise briefings and meeting materials; and documenting outcomes. For low and moderate risk engagements, you will directly advise senior consultants on risk management and related best practices based on your substantive knowledge and professional judgment.

You will support the Global Head of Alliances and Acquisitions, and other senior advisors in the A&A and Civilian Federal & US Regional States spaces and may make substantive contributions through other means beyond risk advising (for example, policy reviews, operational improvements, and knowledge management).

You will be expected to radiate knowledge to others, and actively provide and receive feedback, helping to foster an inclusive environment focused on performance and health.

Lastly, you will contribute to awareness efforts around risk policies and compliance processes to drive engagement across the firm within the A&A and US Public Sector spaces.

You will have a primary focus on providing strategic, integrative advice to manage the multi-faceted and complex risks that arise when McKinsey collaborates with third parties (as a prime contractor, subcontractor or under separate contracts). To do so effectively, you will partner closely with and integrate advice from across firm functions (including compliance, conflicts, contracts, communications, finance, and legal) and ‘cells’ (practices, offices, new delivery models) to provide counsel on a wide array of risk issues.

You will build a reputation as a trusted advisor with senior colleagues and develop deep expertise in a priority and growing area of the firm.

You will be based in the United States as part of the CSR function with direct lines to our A&A team and the Public Sector Risk team (both part of the broader CSR function). CSR’s mission is to enable client impact and innovation in a way that manages risks for our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.

Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances.

This role reports to the Senior Client Service Risk Manager, Alliances and Acquisitions with an additional reporting line to the Senior Client Service Risk Manager, Civilian Federal & US Regional States.

Your Growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your qualifications and skills

U.S. Bachelor’s degree or equivalent work experience required
4+ years of consulting, law, risk, compliance, communications, or other relevant professional services experience
Demonstrated intellectual curiosity and integrity, including affinity and abiding interest and experience in risk and governance issues
Excellent analytical and problem-solving capabilities, including working on complex, sensitive, time-critical issues, and quickly getting up to speed on unfamiliar topics
Proven interpersonal and influencing skills, including a demonstrated ability to work across all levels of seniority and meaningfully engage and build trust-based relationships with peers and senior leaders
Collaborates generously with others and is sought after as a key thought partner
Navigates difficult situations or decisions with maturity and confidence, with ability to deliver difficult decisions to senior leaders
Ability to navigate a complex and nuanced professional services/partnership environment
Strong project management skills
Comfort working in a fast-paced, changing environment and able to manage ambiguity with confidence
Clear and effective communication skills with the ability to tailor messaging based on audience

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.

Capabilities

Risk & Resilience

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $112,900 - $176,800 USD —to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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