At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join our Order Validation team based in Warsaw, Poland, where you will have the opportunity to collaborate with different stakeholders and support them with their queries. You will monitor blocked orders using various reports and provide necessary information via e-mail to our customers. Every day you will work in partnership with others to improve the customer experience.

As a Customer Service Representative, you will be responsible among others for:

• Handling order entry related investigations in a timely manner & contacting external/internal Customer via CIC (templates)
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE queries and providing long term solutions
• Monitoring & relevant follow up for open orders (OMD & OOB)
• Block & error, back order & par level management, delivery, pricing and transport reports follow up
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.)
• Working in SAP ECC/CRM CIC environment
• Performing order entry for Diabetes and Neuro Direct to Patient in SAP and orders monitoring via internal system and Pricing reports
• Meeting personal/team qualitative and quantitative targets

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in German (minimum B2 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Able to work under time constraints
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.
• Team player who at the same time work independently on moderately complex projects with general supervision.
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness.
• Flexible, open for close cooperation with 3rd party Vendor
• Experience in using SAP
• Advanced Excel knowledge (VBA)
• OMD & OOB, SAP ECC related knowledge

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here