At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Business Process Improvement Senior Analyst is to support our APAC Customer Service and Order Management teams within the Shared Services Center in Manila. This role will enable data-driven operations by delivering timely and actionable insights, identifying process gaps, and driving continuous improvement initiatives to enhance service delivery, efficiency, and team performance.

Responsibilities may include the following and other duties may be assigned:

• Develop, maintain operational reports, dashboards, and metrics to support APAC Customer Care and Order Management teams.

• Lead root cause analysis of recurring issues in order processing, service requests, and escalations.

• Identify and support process optimization, standardization, and automation opportunities.

• Collaborate with team leads, managers, and supervisors to monitor performance trends, provide actionable insights and implement improvement initiatives aligned with business goals.

• Assist in readiness and adoption of new tools, process transitions, or technology enhancements within the function.

• Document and support rollout of standardized workflows and performance routines.

• Support preparation of operational review materials, monthly performance decks, and leadership reports.

Required Knowledge and Experience:

• Bachelor’s Degree required

• Minimum of 4 years of experience in process improvement, transformation, or operational excellence roles — ideally within Customer Service or Order Management

• Experience in a Shared Services or BPO environment, preferably with exposure to order-to-cash or customer operations

• Demonstrated ability to lead or support process mapping, root cause analysis, and implementation of improvements

• Proficiency in Microsoft Excel and Power BI for building reports and dashboards

• Strong problem-solving and analytical skills, with a continuous improvement mindset

• Exposure to or certification in Lean, Six Sigma, or other continuous improvement methodologies

• Effective communication and stakeholder management skills, including experience working with cross-functional teams across regions

• Experience in automation tools (e.g., Excel macros, Power Automate, RPA platforms)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here