We anticipate the application window for this opening will close on - 31 Jul 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service Software Engineer is a technical individual contributor role within the Global Robotics Service Support (GRSS) team. This role will be responsible for software tool and process development and product technical troubleshooting of software-related field escalations. The primary areas of support are design transfer of R&D software changes to field systems and creating or maintaining software troubleshooting and repair tools.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. ​

This individual will focus on development and continuous improvement of diagnostic software solutions for the Hugo Robotics Assisted Surgery (RAS) System and integration of various software changes to clinical and demo systems. This will require active involvement in various complex software projects including cybersecurity, network connectivity, design for serviceability, compatibility for hardware changes, new surgical instruments or features, etc.

This role will require communication with a broad array of technical and non-technical roles such as service and repair, engineering, clinical training, project management, and product marketing teams. This will include working closely with software developers, electrical engineers, integration engineers, reliability engineers, quality engineers and field service engineers on design for serviceability aspects of new product development and released product software improvements for the RAS System. This includes regular opportunities for both domestic and international travel.

You Will:

• Perform technical problem-solving and solution development with respect to multiple interconnected sub-components of the Hugo RAS and service software tools. This activity may include configuring Hugo systems, diagnosing hardware and software faults, solving technical issues remotely or in-person, and proposing or developing software tools and changes to resolve issues

• Act as a liaison between internal-facing R&D roles and customer-facing field roles to perform root-cause analysis and implement corrective actions to resolve software anomalies

• Support the development of troubleshooting and repair software tools and procedures, including generating or reviewing software designs and documentation

• Support design transfer of software, OS, and firmware changes to the Hugo fleet

• Manage the implementation of complex software upgrade and deployment processes across the Hugo fleet

• Test and evaluate new technologies within the scope of serviceability improvements

• Other duties as assigned/requested by management

• Travel requirement (some international): 20-30%

Must Have:

• Bachelors Degree and minimum of 2 years of relevant experience

• Or advanced degree with 0 years of experience

Nice to Have:

• Understanding and troubleshooting complex cyber-physical systems

• General understanding of firmware, operating systems, computer networking, distributed architectures, sensors and actuators

• Experience with Linux-like (Bash) and Windows (CMD/Powershell) CLIs, file systems, and shell scripting

• Experience with C/C++ and Python or equivalent

• Excellent analytical and communication skills; must be able to communicate complex technical concepts to both technical and non-technical stakeholders

• Adaptable technical problem-solving skills with the ability to learn new technologies quickly

• Ability to prioritize time-sensitive tasks and meet deadlines independently

• Understanding of computer systems (hardware and software layers of computer architecture), networking (OSI model), and cyber-physical systems security

• Experience with SQL/SQLite, Node.js, Simulink

• Experience with data analytics and visualization frameworks such as Tableau or PowerBI

• Experience with electro-mechanical devices controlled by software

• Experience with software/system troubleshooting and repair or verification and validation

• Medical device experience

• Experience with robotics or motion control

• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments

• Strong attention to detail and accuracy

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$84,000.00 - $126,000.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.