We anticipate the application window for this opening will close on - 23 Sep 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Diabetes Operating Unit & Our Purpose

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers with greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. For more information, visit us at www.medtronic.com and www.medtronicdiabetes.com .

As part of our separation from our parent company, Medtronic, we are building a standalone organization with leaders to enable strategic growth and operational excellence (link to press release Medtronic Diabetes intent to separate). We are creating a modern IT function to drive growth, customer impact, and digital innovation. To accelerate this journey, we are seeking a Senior Director, GTM CIO & AI-Driven Digital Transformation to lead IT for Marketing and Commercial while pioneering next-generation digital and AI solutions that reimagine customer engagement and business performance.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 3 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Job Summary

The Senior Director, GTM CIO & AI-Driven Digital Transformation is the senior IT business partner for Marketing and Commercial teams. This leader will own the strategy, architecture, roadmaps, delivery, and support for the GTM technology stack, while simultaneously leading a digital transformation agenda powered by AI and automation.

Core platforms include:

• CRM (Salesforce or equivalent)
• Digital commerce / e-commerce
• Customer Care, IVR, and Call Center technologies
• Marketing tech and automation platforms
• Regional/local GTM applications

Beyond platform ownership, this role will drive AI-first transformation — embedding intelligent automation, advanced analytics, and generative AI into sales, marketing, and service workflows. The goal: modernize legacy systems, enable data-driven decision-making, and create new digital experiences for customers, patients, and healthcare providers.

Key Responsibilities

Business Partnership & Transformation Leadership

• Act as the primary IT partner for Marketing and Commercial leadership.
• Translate business strategies into IT-enabled roadmaps, balancing foundational reliability with bold innovation.
• Champion a digital and AI transformation agenda, influencing priorities to deliver measurable growth, efficiency, and customer impact.
• Build trusted, executive-level partnerships with commercial stakeholders.

Technology & AI Strategy

• Own the vision, strategy, and architecture for GTM platforms (CRM, commerce, care, marketing).
• Design and implement an AI roadmap for customer engagement, personalization, campaign optimization, and call center automation.
• Partner with Enterprise Architecture to design scalable, AI-ready ecosystems and with Cybersecurity to ensure secure, compliant deployment of AI.
• Rationalize and modernize legacy/local applications, enabling agility and global consistency.

Execution & Delivery

• Lead delivery of commercial IT projects and AI-enabled initiatives, from business case to adoption.
• Establish KPIs, dashboards, and scorecards to measure outcomes (e.g., customer NPS, campaign ROI, call center efficiency).
• Drive agile experimentation cycles for AI pilots, scaling successes rapidly across GTM functions.
• Ensure effective global support for GTM applications, balancing speed, reliability, and innovation.

AI-Driven Business Process Reimagination

• Reimagine sales, marketing, and customer care processes using AI-first principles.
• Deploy generative AI for personalized content, customer interactions, and decision support.
• Integrate AI-powered analytics into GTM strategies, enabling real-time insights and smarter decision-making.
• Automate routine tasks across customer service and campaign management to improve efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).
• 15+ years of progressive IT leadership experience, including commercial/GTM IT and digital transformation.
• Deep expertise in CRM (Salesforce preferred), digital commerce, call center/IVR, and marketing platforms.
• Proven track record of deploying AI/automation at scale in customer or commercial environments.
• Strong understanding of commercial processes (lead-to-order, order-to-cash, customer analytics).
• Experience in med tech, life sciences, or regulated industries preferred.
• Demonstrated success building business-aligned IT strategies and roadmaps.
• Strong architectural awareness and ability to partner across infrastructure, data, and security domains.
• Excellent leadership, executive communication, and change management skills.

Technical Depth

• Deep expertise in AI/ML technologies, particularly LLMs, agent frameworks, and enterprise integration
• Understanding of cloud platforms, data architecture, and MLOps at enterprise scale
• Modern Development: Experience with React/TypeScript and AI-assisted development

• GenAI Development: Experience using AI coding assistants to accelerate solution delivery
• Automation Strategy: Understanding of when to apply different AI approaches (RPA, ML, agents) to processes

• Business Case Development: Strong ROI modeling for process transformation
• Risk & Compliance: Experience managing risks and regulatory requirements in automated processes
• Innovation Velocity: Track record of rapid experimentation and iterative improvement

Why Join Us?

• Lead the AI-powered transformation of Marketing and Commercial IT in a mission-driven med tech company.
• Shape the future of customer, patient, and physician engagement with next-generation digital solutions.
• Own the CRM, commerce, customer care, and marketing tech ecosystem, while reimagining it for the AI era.
• Work with peers across ERP, Infrastructure, Manufacturing, Quality, R&D, and Cybersecurity to build a modern IT organization.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$206,400.00 - $309,600.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.