At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities.

Acting in this role you will lead the discovery, design and evolution of digital products and solutions across Latin America, with a strong focus on AI‑enabled capabilities, commercial processes, digital channels and customer experience, as the bridge between business and technology, this role deeply understands field realities (customers, distribution centers, sales, customer service), maps pain points and prioritizes a product backlog that delivers measurable impact in revenue, efficiency and customer satisfaction. This position will be located in São Paulo for a hybrid working model.

Responsibilities may include the following and other duties may be assigned:

• Define and continuously evolve the vision and roadmap for key digital products in LATAM (e.g. quotation portals, e‑procurement integrations, sales portals, self‑service, AI‑enabled tools), in alignment with the Digital, CX and Innovation strategy, translating business challenges and opportunities into a clear product strategy, with articulated value propositions and success metrics
• Spend significant time in the field (customers, distribution centers, sales floors, customer service) to observe processes, listen to users and understand real pain points as well as facilitating discovery workshops with Commercial, CX, Operations, Finance and other areas to map journeys, processes and friction points
• Gather and synthesize user feedback, business needs and data insights to inform product decisions, identifying and prioritizing AI and Generative AI use cases within the product scope (e.g. quotation automation, GenAI for email processing, recommendations, triage, predictive analytics).
• Work closely with Digital, Data and IT teams to define requirements, constraints and success metrics for AI‑enabled features, ensuring that technology choices are fit-for-purpose, scalable and aligned with Medtronic’s standards and guidelines
• Own the product backlog, writing and prioritizing epics, features and user stories based on business value, user experience and technical feasibility, working side‑by‑side with engineering, architecture and UX/UI teams to ensure high-quality delivery of product increments
• Make trade‑off decisions (scope, timeline, sequencing) supported by data and stakeholder input, ensuring that releases are well communicated, adopted and measured
• Drive the evolution of digital channels, including B2B/B2C portals, e‑commerce, e‑procurement integrations and self‑service flows related to quotations, orders, invoices and support
• Ensure seamless integration with Salesforce and other core systems, working with the Digital and IT teams, supporting improvements in commercial processes (quotation, pricing, approvals, order‑to‑cash) through product features and automation
• Define and track KPIs for each product (adoption, usage, conversion, cycle time, revenue impact, cost reduction, NPS of the journey) and use data, feedback and experiments (A/B tests, pilots) to continuously refine the product
• Prepare updates and insights for executive forums, highlighting impact, learnings and next steps, acting as a trusted partner to Commercial, CX, Operations, Finance, Supply Chain and other key stakeholders, aligning expectations, managing demands and supporting change management and adoption across countries, representing the digital product in regional and global discussions, ensuring LATAM needs and realities are properly addressed

Required Knowledge and Experience:

• Bachelor’s degree

• Proficiency in English and Spanish are required (reading, writing and speaking)

• 5–9 years in roles such as Digital Product Manager, Product Owner, Business Product Owner, Digital Transformation Lead or similar.
• Demonstrated experience owning roadmaps and backlogs for digital products.
• Concrete AI / GenAI use cases delivered in production.
• Experience with commercial or CX processes (sales, quotations, e‑procurement, e‑commerce, customer service).
• Exposure to LATAM or multi‑country operations.
• Experience working closely with engineering/IT and business stakeholders.

We Offer

Medtronic is recognized by the Great Place to Work (GPTW) and, in 2022, reached tenth place in the ranking of best companies to work for in the industry and services category. This recognition reinforces our ongoing commitment to the well-being of our employees. Our benefits are carefully designed to promote quality of life, and this is why we work with the best suppliers on the market. Find out more about what we offer in our benefits package:

Private Pension Plan, Transport voucher, reimbursement for charter or parking, Flexible meal voucher, medical assistance and Dental assistance (for you and your legal dependents (spouses, children and stepchildren), Life insurance, Gympass, childcare assistance, pharmacy discount, ESPP (discounted share purchase program), educational subsidy + idiom program.

Wellness programs:

- Birthday Day Off

- Maternity leave 6 months + Paternity leave 20 days

- Paid Family Leave Program of up to 6 weeks.

- Work 4 weeks from anywhere.

NOTE: OPTION of transportation + hybrid work will not be available for positions in the clinical and sales areas, as well as for positions that do not have working time control.

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here