At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities.

The Innovation Coordinator position, for LATAM, is key to strengthening Medtronic’s innovation culture, enabling employee engagement and ensuring that ideas evolve into impactful business results. In this role, you will support the broader innovation strategy, contributing to open innovation, experimentation, POCs, MVPs, portfolio management, innovation governance and regional partnership development, supporting and coordinating the LATAM Innovation agenda with a primary focus on designing, executing and scaling the Intrapreneurship Program across the region. This position will be located in São Paulo for a hybrid working model.

Responsibilities may include the following and other duties may be assigned.

• Builds and executes the value proposition for the target customer audience, from developing insights to designing the end-to-end customer experience (Customers can be patients, Strategic Accounts, GPO, etc.).
• Establishes deep expertise on the target customer segment and ensure this expertise gets integrated purposefully into the extended marketing team.
• Conducts market analyses to maintain an appropriate level of understanding of the target audience, developing insights, unmet needs and new business opportunity that can improve marketing programs.
• Orchestrates and integrate all elements of a great customer experience (content, events, campaigns, etc.)

PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATING FACTORS

Autonomy: Supervises team members or subordinate supervisors, providing tactical and / or technical leadership.
May perform ongoing operational tasks.
Receives assignments in task-oriented terms and delivers results according to established procedures.

Organizational Impact: Plans and establishes goals and objectives for a team, typically within (1) department.
Decisions impact project or department schedules, customer satisfaction levels, or allocation of time or material resources.
Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff).

Innovation and Complexity: Makes improvements to processes, systems or products.
Problems and issues faced are difficult and may require understanding of broader set of issues, including multiple job areas or specialties.

Communication and Influence: Communicates with internal and external customers and vendors, across various levels of the organization.
Shares and exchanges relevant information to reach solutions, and gaining cooperation of other parties .

Leadership and Talent Management: May be a second level supervisor of employees in the Support career stream, such as production, distribution or technicians .
May be a first level supervisor of employees in the Associate or Intermediate level in the Specialist career stream .
May be a first level supervisor of employees at level IV and V in the Support career stream .
Leads, directs and reviews the work of team members in order to accomplish operational plans and results.
Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.

Required Knowledge and Experience: Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Requires advanced knowledge of job area obtained through advanced education combined with experience.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 3 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here