At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
• Ensures training program(s) meets company and customer objectives.
• Maintains communication with customers to ensure effectiveness of training.
• May utilize trainers with technical expertise.
• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.

MAIN PURPOSE OF JOB (BRIEF SUMMARY)

The Training/Education Specialist is responsible for designing, developing, and delivering comprehensive training programs for internal CRM teams and external physicians. This role serves as a technical matter expert, providing technical and case support to the sales organization while driving continuous improvement in training effectiveness and sales force capability.

MAIN JOB DUTIES/RESPONSIBILITIES

Training Program Management & Delivery

• Serve as course manager to develop, organize, and deliver technical training programs for sales representatives and managers in collaboration with TFMs
• Facilitate physician training programs at Medtronic Innovation Centers (Chengdu/Shanghai) or clinical centers, coordinating cross-functional collaboration with relevant Business Units for optimal synergy

Training Development & Quality Improvement

• Design and continuously enhance training processes, procedures, materials, manuals, and training aids to maximize learning effectiveness
• Implement evaluation mechanisms to assess training impact and drive continuous improvement initiatives

Field Collaboration & Needs Assessment

• Conduct field visits with sales managers and representatives to identify critical business challenges that can be addressed through targeted training interventions
• Collaborate with the sales training team on sales development initiatives and capability-building projects

Technical & Case Support

• Provide ongoing technical guidance and case consultation to sales teams and cross-functional stakeholders
• Serve as a resource for complex customer situations requiring specialized products or clinical knowledge

JOB QUALIFICATION AND REQUIREMENTS

Education & Experience

• Bachelor's degree or higher in a medical-related field
• Minimum three years of experience in medical device sales or sales training
• Background in cardiac pacing or related allied health professions strongly preferred

Skills & Competencies

• Demonstrated passion for training and on-job learning
• Strong self-motivation with a collaborative and professional demeanor
• Excellent communication, presentation, and interpersonal skills
• Strong business acumen with the ability to leverage technology and digital tools to drive business outcomes and enhance training effectiveness
• Proven planning, organizational, and project management capabilities
• Proficiency in English (written and verbal)
• Advanced proficiency in MS Office software

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: High School Diploma or equivalent with 6+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience (OR Associate's Degree with 4+ years experience OR Baccalaureate Degree with 2+ years experience).

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here