At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and support the clinical engagement and utilisation of the Hugo Robotic Assisted Surgery System in New Zealand. In this role, you will report to the Clinical Sales Manager and support the system installation by helping to train surgical teams and maintaining the overall robotic program. Additionally, you will support the local team in raising awareness and expanding our surgeon base by promoting the Hugo RAS System.

At Medtronic, we believe that patients around the world deserve access to quality care and improved outcomes. Surgical Robotics will expand global access to care and reduce surgical variability through portfolio or robotic and analytics solutions.

We are flexible for the candidate to be based out of Auckland or New Plymouth area.

Responsibilities may include the following and other duties may be assigned:

• Supporting installation activities alongside internal stakeholders and Medtronic Field Service Engineers

• Working closely with hospital staff to prepare the operating room for Hugo RAS cases

• Providing on-going clinical and technical support for Hugo RAS cases

• Aligning with hospital and CSM to develop, coordinate and execute surgeon engagement and utilisation strategy for key opportunities

• Tracking milestones to regularly showcase the value delivered by the Hugo RAS Program

• Facilitating Hugo RAS adoption through attending non-Hugo cases with target surgeons

• Maintaining on-going Hugo RAS coaching and assist local Customer Training team to deliver Hugo RAS Training Pathway

• Coordinating joint in-field activities with the relevant local stakeholders to raise awareness for robotic surgery in the hospital

• Training hospital staff to clean and sterilise reusable robotic instruments

• Assisting capital sales team with identifying and developing prospect accounts prior to future installations

• Developing inventory plan with CSM for robotic procedures

• Arranging proctored cases as required with internal stakeholders

• Data management and reporting

Required Knowledge and Experience:

• Bachelor’s degree

• Demonstrable experience in clinical setting or capital equipment sales

• Operating Room knowledge or experience

• Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery

• Experience in change management process

• Willingness to travel depending on project needs; occasional weekend work as needed

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here