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Oncology Customer Team Leader - United States

Merck

Merck

Customer Service
United States
Posted on Friday, February 16, 2024
Job Requirements

This posting has been created to pipeline talent for prospective roles that we anticipate will be needed in the future for our organization. By applying to this Pipeline Advertisement you will be submitting your interest to be contacted for roles similar to what is described in the Pipeline Advertisement.


Grow and accelerate your career with our Oncology Sales organization and join a team that’s driven to make an impact on cancer patients. We take a customer-centric approach by leveraging emerging digital technologies and data analytics to better understand our patients' needs and design ingenious solutions to meet them. Developing your career with us will allow you to join a group of diverse professionals, driven by purpose and determined to help save and improve lives.


Help us continue to grow and define the oncology market of today and tomorrow with a driven, customer-focused and collaborative team. As an Oncology Customer Team Leader, you will manage and lead a team of Oncology Sales Representatives/Specialists that partner with customers to uncover and address their needs, educate key stakeholders about our oncology products and communicate our vision to the broader oncology community.


  • These sales management roles are field-based and are responsible for a specific district within the United States.
  • Candidates must reside within the district they apply. District details will be specified in job postings as they become available.
  • Candidates must be willing to travel to visit with their direct reports, customers, and for national sales meetings.
  • Travel (%) varies based on candidate’s location within or near the district.

Work Experience

Key responsibilities include and may not be limited to:

  • Hire, lead, and manage Oncology Sales professionals for an assigned district within the United States.
  • Coach direct reports, oversee training, and complete people management processes for Oncology Sales professionals.
  • Develop and resource their customer team to address customer needs.
  • Maximize sales team's performance and help achieve/exceed sales and budget target, as well as increasing access to our Oncology products.
  • Collaborate with Oncology Sales organization, including Customer Team Leaders, Commercial Operations Directors, Account Managers, and alliance partnerships.
  • Develop business plans for their geography and implement national sales strategies and programs.
  • Communicate and coordinate with both district and cross-functional teams and share best practices with direct reports and peers.
  • Lead district sales meetings to inform and guide sales team.
  • Conduct annual and on-going performance reviews and competency assessments for direct reports.
  • Handle discipline and termination of employees as needed and in accordance with company policy in partnership with Human Resources.

Minimum Requirements:

  • Bachelor’s degree with at least 8 years of sales experience OR a minimum of high school diploma with at least 10 years of equivalent experience, with at least 4 years of working in the pharmaceutical, biotech, or healthcare industries.
  • Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.
  • Ability to establish relationships and networks within a customer organization.
  • Valid driver’s license and able to drive a vehicle.
  • Travel the amount of time the role requires.
  • Legally authorized to work in the United States.

Preferred Experience and Skills:

  • MBA/MS degree.
  • First-line people management experience leading a field-based oncology sales team.
  • Minimum of 3 years of experience working with key thought leaders or high influence Oncology customers in large group practices, hospitals, or managed care organizations.

Requisition ID:P-100786