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ServiceNow CMDB & Discovery Engineer



Rahway, NJ, USA
Posted on Thursday, April 18, 2024

Job Description

We are an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases, oncology, and women's health. We continue to focus our research on conditions that affect millions of people around the world - diseases like Alzheimer's, Diabetes and Cancer - while further expanding our strengths in areas such as vaccines and biologics. We aspire to be the best healthcare company in the world and are dedicated to providing innovative solutions for tomorrow.

The position of CMDB & Discovery Analyst / Sr. Specialist has responsibility for supporting the standardization, design, implementation, governance, and technology enablement of Configuration Management Database (CMDB) & Discovery capabilities based on ServiceNow leading practices. This position will support our Global Operations Management (GOM) function, and collaborate with colleagues from IT Data Quality, IT Analytics & Reporting, IT Service Management, Global Service Desk, Global Operations Center, Cloud/Infrastructure/Application Management, and Enterprise Architecture to define, analyse, implement, and sustain improvements to enable the delivery of quality IT services throughout the organization.

Primary activities/responsibilities:

  • Defining, measuring and systematically analyzing opportunities to drive and implement process improvements and technical solutions; derived efforts may include process re-engineering, solution architecture / design, project initiation, and/or project management.

  • Identifying opportunities and engaging other support organizations to create or improve processes and tools to meet identified needs.

  • Performing and/or leading analysis, re-engineering, and work process improvement activities for Service Configuration Management/CMDB & Discovery, including assessments, research, leading practice identification, solution design, taxonomy modelling, construction, implementation, documentation, and performance metrics.

  • Presenting and articulating process improvement and automation opportunities and results based upon analysis, including requests for investment to senior management.

  • Defining and documenting policies, standards, procedures, workflow, job aids, training, knowledge articles, and other supporting documentation.

  • Marketing and increasing awareness of Data Quality leading practices.

  • Designing and developing an appropriate measurement framework including dashboards, scorecards, and productivity reporting.

  • Partnering with ServiceNow Engineering function to enable the automation of processes.

  • Influencing, collaborating, and communicating with all levels of colleagues, stakeholders, and management as it relates to IT process improvement and technical solutions.

  • Partnering with process peers to ensure alignment and proper support.

  • Ensuring and supporting process adherence by measuring and evaluating process performance.

  • Performing evaluations and quality reviews to ensure continuous improvement of the Operational processes.

Required competencies:

  • Proficiency with ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, and ServiceNow IT Service Management (ITSM)

  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience

  • Minimum 5 years of applied work experience

  • ITIL Foundation level certification or demonstrated understanding and ability to effectively use the various components of ITIL

  • Project management experience with strong planning skills and the ability to motivate others and achieve results

  • Ability to work with diverse teams and suppliers globally

  • Excellent skills using IT applications to organize and analyze data

  • Excellent facilitation and consultation skills including experience with outsourced service providers

  • Demonstrated ability to interact and communicate with various IT teams

  • Ability to multi-task and keep multiple responsibilities moving forward simultaneously

  • Ability to negotiate and orchestrate solutions through multiple resources

  • Ability to teach and mentor others

  • Strong process orientation with strong attention to details

  • Strong analytical and problem-solving skills

  • Familiarity with infrastructure services (i.e., compute, storage, databases), network services, and cloud services (i.e., AWS and Microsoft Azure)

What we offer:

  • Exciting work in a great team, global projects, international environment

  • Opportunity to learn and grow professionally within the company globally

  • Hybrid working model, flexible role pattern (e.g. even 80% full-time is possible in justified cases)

  • Pension and health insurance contributions

  • Internal reward system plus referral programme

  • 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

  • Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

  • Vodafone, Raiffeisen Bank, and Mall.cz discount programs

  • Parking in the garage, showers, refreshments, massage chairs, library, music corner

  • Competitive salary, and many more

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable


Valid Driving License:

Hazardous Material(s):

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:


*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:08/04/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R289267