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Product/Business Analyst in Clinical Trials (Hybrid)



IT, Product
Durham, NC, USA
Posted on Thursday, May 16, 2024

Job Description

Clinical Development heavily relies on accurate data collected from patients who are part of Clinical Trials. Trial Standards, Trial Design, Trial Data Collections, Trial Data Integrations, and Trial Data Review solutions are the mechanism used to ensure the right data is collected from trial participants, in the right way to enable the Clinical Research to analyze data for efficacy, dosing, safety profiling and adverse events. The data collected from Clinical Trials are used to support drug applications and regulatory submissions to health authorities globally.

Trial Data Management (TDM) is a core business capability that focuses on technology/process simplification and innovation to:

  • Improve the Clinical Trial experience for our patients.

  • Improve efficiency of study start up by reducing the time from study initiation to first site ready.

  • Remove obstacles and enable the Global Clinical Trial Organization to focus on what matters.

As Research and Development IT continues the transition from project / portfolio-based execution to the product model, it is important to have an experienced leader dedicated to this important capability.

We are looking for a professional with strong analytical skills and experience in the Clinical Trials domain to help us implement our vision and strategy to enable the software products within the Trial Data Management area to power the business for the next decade plus. Prior experience in IT or a degree in Computer Science is a plus.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.


As a Product/Business Analyst within the Trial Data Management Product Line, you will work across our area supporting programs which enable our business partners to operate without obstacles. You will build expertise on system validations and will have the opportunity to learn the end-to-end clinical process.

You will work with stakeholders at all levels across our company to uncover and communicate user needs. You will be instrumental in planning, designing, and conducting testing activities, engaging support teams, and compiling critical content for training and communication to users.

You will apply a structured approach to discover, document, and manage business process and stakeholder needs. You will also gather insight into user journey, behavior, motivation, unarticulated problems, unmet needs and pain points.

You will work side by side with Business Stakeholders, Product Users, Product Managers, and Technical Leads and you will be providing close support to ensure that the IT solutions are both valuable and viable.

Required Education, Experience & Skills:

  • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.

  • Minimum 5 years of experience as a Product/Business Analyst or similar role.

  • Strong analytical and problem-solving skills.

  • Ability to adapt to rapidly changing technology and apply it to business needs.

  • Excellent written and verbal communication skills.

  • Ability to manage competing priorities and coordinate across multiple stakeholders.

  • Self-driven and able to work independently.

Preferred Experience:

  • Experience with working within a global team

Additionally, you will:

  • Gather documentation related to the business process in clinical domain, document business/user needs and trace requests and responses to requests.

  • Continuously broaden your expertise in the Clinical Trials business domain

  • Participate in creating of the process to be used for future inspections.

  • Leverage business and user insights to form solutioning ideas and make prioritization decisions to maximize the value of the IT solutions.

  • Work with the business to identify business value for our initiatives and determine the best way to measure that our solutions achieve the targeted business value.

  • Be accountable for enablement, adoption, and growth of the Trial Data Management product.

  • Build knowledge of the existing solutions through IT communities and leverage these for the benefit the business stakeholders

  • Partner with squad members including but not limited to scrum masters, technical lead(s) and development team to manage high-quality product delivery leveraging Agile SDLC methodology.

  • Work closely with stakeholders to ensure a healthy backlog of well-formed epics, features and user stories are maintained, which align with the overall roadmap and serve as requirements for the delivery squad.

  • Follow and apply the Product Model principles to maximize the business value.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$111,400.00 - $175,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



1st - Day

Valid Driving License:


Hazardous Material(s):


Required Skills:

Benefits Administration, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management

Preferred Skills:

Job Posting End Date:


*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:06/14/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R288849