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Metric, Insights, Capacity Support, Senior Specialist



Customer Service
Baton Rouge, LA, USA
Posted on Wednesday, May 29, 2024

Job Description

Position Overview:

Under the direction of the Sr. Director, responsible for, but not limited to, the management and delivery of the strategic operations of the business, supporting operational activities, and ensuring operations is as effective and efficient as possible. The role will be instrumental to designing, developing, producing, and delivering data visualization dashboards with actionable insights to Executive Leadership to enable fact-based decision making. The incumbent will also lead the charge in interpretation and analysis of the data using advanced level analytical techniques, framing the business problem, and creating visually appealing and easy-to-understand data visualizations with reporting tools that effectively communicate findings and complex information to both technical and non-technical stakeholders.

Primary activities include, but are not limited to:

  • Support GDMS Operational Reviews by collecting, consolidating, and analyzing KPI’s for trends and patterns as well as preparing presentation materials.

  • Interprets and analyses large complex data sets using statistical techniques to provide key insights to business problems and provide recommendations on improvements.

  • Establish and manage governance of GDMS metrics and provide ongoing review and maintenance.

  • Evaluate existing reports and dashboards, identifying areas for improvement in terms of design, efficiency, and relevance.

  • Create, refine, and automate reporting tools/models/dashboards that provide analysis and insight into KPIs, thus enabling the business leadership to make timely, accurate and fact-based decisions.

  • Standardize resource management efforts, including owning headcount & attrition tracking, reporting, and analysis.

  • Support and develop resource modelling forecasting and governance across GDMS, including streamlining and improving resource planning process as well as forecasting headcount needs based on book of business demands.

  • Manage and support tracking, reporting, and analysis of key value & productivity measures across GDMS functional areas.

  • Support and/or help create business case(s) for key projects, resourcing needs, new or existing capabilities and/or technologies, using data and financial modelling & other analysis techniques to demonstrate need for and value of solution(s).

  • Conduct ad-hoc analysis involving the collection, cleaning, and interpretation of complex data sets from various sources to derive insights and identify trends.

  • Work with people at all levels of the organization to develop, report, monitor and manage key performance indicators (KPI’s).

  • Stay current with industry trends, tools, and technologies related to data analytics, insights, and reporting capabilities.

  • Additional responsibilities as delegated by the Operations Head

Education & Qualifications:

  • Bachelor’s degree in data science, Business Analytics, Statistics, Business, Finance, Computer Science, or a related field

  • A minimum of five years of experiences in operations, data management, consulting, data analytics, data governance, project management, data visualization and reporting, communication, resource planning, financial analysis, or similar discipline required.

  • Advanced to Expert experience with data visualization and dashboards tools including Power BI, Qlik Sense, Tableau, Spotfire, or equivalent.

  • Proficient experience working with large and complex data sets.

  • Proficient experience with multiple programming languages, include Python, R, SQL, etc

  • Ability to produce visualizations, develop effective presentations, and tell a story with actionable recommendations that are backed with data.

  • Proven track record of analyzing quantitative & qualitative data (internal & external), extracting insights, and synthesize finding.

Desired Qualifications:

  • Knowledgeable of process improvement methodologies (Six Sigma, DMAIC, etc)

  • Knowledgeable in AI and Machine Learning and applicability to data analytics

  • Knowledgeable in Statics and using statistical packages for analyzing data sets.

  • Ability to understand financial data, financial modelling, and develop as subject matter expert in providing additional insights and support forecasting.

  • Advanced to Expert experience working with large and complex data sets.

  • Advanced to expert experience with multiple programming languages, include Python, R, SQL, etc.

Knowledge, Competencies, and Skills:

  • Strong business acumen and analytical skills

  • Ability to work and lead cross functionally, globally, and as part of a team.

  • Be able to work under pressure in a changing environment with flexibility.

  • Ability to work independently and accept and act with appropriate accountability with minimal guidance by management.

  • Advanced to Expert in Excel, with a focus on data manipulation and analysis.

  • Exceptional communication skills (oral and written) with the ability to communicate with both the technical and business areas.

  • Ability to coordinate work with others and drive decision making.

  • Exceptional demonstrated organizational, problem-solving and negotiating skills.

  • Proficient overall working knowledge of the clinical development process.

  • Proven track record of developing and supporting business cases.

  • Ability to distil complex concepts into clear, concise presentations, facilitating informed decision-making at the highest levels of the organization.

  • Ability to provide fact-based insights and analytics to address specific business needs.

  • Ability to know who to go to, how to approach them and get things done via non-hierarchical influence.

  • Effective knowledge in developing analysis and reporting deliverables (data, analyses, tables, graphics)

  • Ability to learn new program techniques and data structures quickly and effectively.

  • Ability to derive key business insights, formulate and define the business problem(s), and develop visual displays defining the business problem using data.

  • Ability to think critically about data and find underlying patterns for actionable insights.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$111,400.00 - $175,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Applicable


Not Indicated

Valid Driving License:


Hazardous Material(s):


Job Posting End Date:


*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:06/19/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R295313