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Packaging Operational Coach - 3rd Shift



Wilson, NC, USA
Posted on Wednesday, June 5, 2024

Job Description

We are seeking a Growth and Improvement minded Packaging Operational Coach that can help drive our Strategic Operating Priorities.

  • Summary, Focus and Purpose

The Operations Coach provides leadership, cross-functional development, tactical direction and technical expertise to operational and clerical personnel in various stages of team development in the packaging of Wilson products. Responsible for teams and all operational activities affecting the business. Maximizes the potential of all team members and fosters an environment that allows for progressive continuous improvement of skills.

  • Key Functions

Employee Development | People Management

  • Work Independently and as a Team member with Integrity | Precision | Accomplishment | Motivational Ambition | Respect | Inclusion

  • Assists the team with development of objectives and ensures alignment with site goals

  • Provides timely feedback and evaluates/addresses performance of direct reports

  • Assesses employee training/development needs and implement actions to address those needs

  • Supports employee development initiatives in alignment with the business needs

Line Performance

  • Initiating/leading problem solving to identify short-term and long-term actions to prevent problem reoccurrence, reduce production downtime and increase productivity

  • Authoring deviations in response to operational quality events

  • Correcting batch record errors to enable timely batch record release

  • Following standard work for escalation as it related to safety, quality and downtime events

  • Timely approval of qualification, change control, procedures and other documents

  • Providing operational Subject Matter Expert support/direction for the installation of new equipment and/or modifications to existing processes and/or equipment

  • Manages adherence to Company Production Systems (CPS) principles, defined line performance standards and key performance indicators utilizing applicable Lean Six Sigma tools

Information Transfer

  • Attends departmental and team meetings focused on equipment/process improvement

  • Serves as liaison between shifts, teams, IPTs, and Centers of Excellence (COEs)

  • Participates and/or Directs Tier Meetings


  • Uses Root Cause Analysis tools to identify true root cause for quality and safety events

  • Authors, reviews, approves and/or participates in quality investigations

  • Initiates, reviews and approves safety investigations

  • Participates in internal and external audits and inspections

  • Identifies quality-related trends and facilitates implementation of corrective actions

  • Creates/Revises Standard Operating Procedures, Forms and other batch-related documents


  • Adheres to and monitors operating budget and staffing plan per Profit Plan

  • Recognizes and investigates opportunities for financial savings

Leadership Behaviors

  • Models our Company Leadership Principals and Inclusive Behaviors

  • Acts as part Site Extended Leadership Team


  • Required | High School Diploma/GED

  • Preferred | Bachelor of Science degree from an accredited college/university, preferable with emphasis in a science or engineering related discipline

Experience | Skills | Knowledge


  • Five years production/manufacturing, preferable in a cGMP environment

  • SAP inventory

  • Willingness and availability to work off-shifts and/or weekends

  • Demonstrated management, interpersonal, technical aptitude, and problem-solving skills

  • Strategic and effective team skills, including ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict

  • Flexible and able to manage multiple priorities

  • Goal oriented and able to manage risks

  • Principled verbal and written communications


  • Demonstrated knowledge of Operational Excellence tools and methodology

  • Previous experience with vaccines or glass products

  • Two years coaching/supervisory



In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Applicable


3rd - Night

Valid Driving License:


Hazardous Material(s):


Job Posting End Date:


*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:06/19/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R297085