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Service Centre Manager - Dartford



Posted on Saturday, November 18, 2023
Service Centre Manager - Dartford

Michelin, the Worldwide leader in Tires, is hiring!


Service Centre Manager – Dartford (DA9 9AY)

Salary £32-40K DOE + OTE Bonus

Are you ready for an exciting opportunity to lead and excel at our Dartford depot (DA9 9AY)?

Become a part of Michelin Beyond Road, where you'll assume a crucial role in steering a first-rate service for our Solideal On-Site division—a leading player nationally in tyre servicing for Forklift trucks, partnering with some of the world's premier forklift manufacturers.

We are actively seeking a Service Centre Manager to supervise the provision of exceptional customer service in your region by ensuring the highest standards of service, operational excellence, and the optimisation of your team.

Key Responsibilities:

  • Customer Service Excellence: Ensure seamless implementation of customer service in your area, upholding all contractual commitments and closely monitoring operations.

  • Operational Management: Oversee operational execution, including the distribution of work instructions and the monitoring of Service Providers' performance and operational costs.

  • Team Leadership: Lead, mentor, develop and evaluate your team in line with our leadership model. Champion our core values - Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, and Winning.

  • Operational Expertise: Optimise operational costs, play a pivotal role in resolving disputes, and elevate team performance by focusing on Operational KPIs. Working alongside key stakeholders across the business to deliver excellence.

  • Product & Service Mastery: Match products and services to customer needs, leverage the expertise of colleagues to enhance your knowledge, and gain a deep understanding of how our offerings compare with competitors.

The Benefits

  • 25 days’ annual leave increasing after 2 years

  • Holiday Trading

  • Competitive pension, with life assurance & income protection add-ons

  • Enhanced Maternity/Paternity Leave

  • Free tyres (after qualifying period)

  • Employee Assistance Programme

  • Health Cash Plan & Dental Plan

  • Employee discounts platform

  • Cycle-to-work scheme

  • Discounted gym membership

Ready to seize this exciting opportunity? Apply today and be the driving force as our Service Centre Manager.